Department: Marketing
Position Title:Training Manager
Reports To: Head of Marketing & E-commerce
Objective of role:
As the Training Manager, the primary focus is on developing and executing comprehensive training strategies that enhance the sales performance of field teams in both Vietnam and Cambodia.
This role emphasizes building effective training programs that address skill gaps, particularly in selling techniques, while fostering a culture of continuous improvement and alignment with the organizations core values.
The Training Manager will also act as a facilitator, leveraging expertise in fashion and lifestyle to engage and inspire teams. Additionally, aligning learning initiatives with the unique aspects of the company culture ensures that development strategies contribute not only to individual growth but also seamlessly integrate with the overarching organizational ethos.
Detailed responsibilities/accountabilities
I/ Specific Responsibilities:
- Development of Training Programs: Design, implement, and evaluate targeted training programs tailored to the unique needs of the sales teams in both markets.
- Sales Performance Monitoring: Monitor and analyze sales performance metrics to identify areas for improvement and adjust training initiatives accordingly.
- Skill Development: Create specialized training modules for team members who require additional support in selling skills, ensuring they are equipped to meet performance expectations.
- Livestream Training Development: Develop and implement training programs focused on livestream selling techniques for platforms like Shopee and TikTok Shop, aligning with current retail trends.
- Social Media Mastery: Guide and train teams on effective social media strategies to enhance brand presence and engagement, leveraging platforms to drive sales.
- Cascading Marketing Programs: Effectively cascade marketing initiatives to the field team, ensuring alignment and strong connections between marketing strategies and sales execution.
- Project Management: Lead and manage projects related to training and development, ensuring timely execution and alignment with organizational goals.
- Facilitation: Serve as a dynamic facilitator during training sessions, utilizing knowledge in fashion, style, and lifestyle to enhance engagement and learning outcomes.
II/ Personal Strengths & Skills:
- Strategic Vision: Ability to develop and implement training strategies that align with broader organizational objectives.
- Innovative Training Methods: Proficient in creating and deploying innovative training techniques that effectively address diverse learning styles.
- Sales Acumen: Strong understanding of retail sales processes and the ability to translate this into practical training content.
- Interpersonal Skills: Excellent communication and collaboration skills to work closely with various departments and ensure program coherence.
- Adaptability: Comfortable working in a fast-paced, dynamic environment, with the ability to adjust strategies based on market needs.
III/ Technical Skills:
- Data Analysis: Proficient in using Excel for data analysis and reporting to measure training effectiveness and sales performance.
- Graphic Design Tools: Basic skills in graphic design software to create engaging training materials and presentations.
- Livestream Technologies: Familiarity with livestream platforms and technologies, enabling effective training delivery in a digital format.
- Social Media Proficiency: Mastery in social media platforms and tools, with the ability to teach best practices for engaging audiences and driving sales.
Requirements:
- Minimum of 5 years of experience in retail operations, with at least 3 years in a training or managerial role.
- Strong presentation and coaching skills, capable of motivating and inspiring sales teams.
- Passion for the fashion and lifestyle industries, with a keen eye for trends and details.
- Ability to work a flexible schedule, including weekends and holidays.
- Proficient in English, both written and spoken, with the capability to communicate effectively in a multicultural environment.
What we offer:
- 13th month salary and attractive performance bonuses.
- 100% official salary during the probation period.
- Full-paid compulsory insurance according to Vietnam Labor Law.
- Premium Healthcare insurance (support for spouse and children).
- Annual health check package.
- 15 days annual leave & Birthday Leave: NCA encourages employees to take time off and spend it with their loved ones on their birthdays with 1 day of paid leave.
- Unlimited potential for the career path.
- Budget for your training & self-development.
- Annual company trip and teambuilding.
- Chance to be honored quarterly and annually with recognition awards for individuals, teams.
- Fantastic yet professional working environment. Lovely, friendly, and talented colleagues.
- A spacious pantry that is fully equipped with a coffee maker, fridge, microwave and more for your most comfortable lunch time.
- Free parking and allowances: Lunch, Marriage, Newborn baby, Bereavement and others applied.
- Working hours: 8 hours x 5 days/week (9:00 - 18:00, Monday to Friday).
- Engaging monthly events: Happy Gathering, Mini Game, Team Birthday Celebrations, Companys Year-end party, etc.
