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Customer Support/Customer Service (BPO)- Thai Nationality

Terrabit Consulting Sdn Bhd
Kuala Lumpur Other - Thailand Other - Vietnam
1-5 years

Experience - Minimum one year Customer Service experience with Digital Marketing is preferred.
• Tools/Systems — Fluency with basic productivity tools (Outlook, Ticket Management, Web Conferencing tools and experience using CRM systems is a plus.

Skills :

Core Assurance Services | Intern | HCMC Office

EYA GTH Manila Inc
Ho Chi Minh Vietnam
Not Specified

What if your career could have a lasting impact on you, and on the world Here at EY, you'll have the chance to build a truly exceptional experience. We'll empower you with the latest technology, surround you with high-performing teams, and provide t

Medical Representative | Vaccines, North (temp 6 months contract)

Sanofi
Ho Chi Minh Vietnam
1-4 years

Main Responsibilities: - Drive sales revenues to achieve assigned target within assigned territory - Planning and organizing daily sales call plan - Manage existing and acquire new customers, establish rapport with doctors and decision makers - Imple

Sales Executive - Plastic - HCM

Persolkelly
Ho Chi Minh Vietnam
Not Specified

Requirements * Bachelor degree * Have experience in BtoB sales * Strong communication skills in both English and Vietnamese * Problem-solving skills & Teamwork spirit * Enthusiasm, dynamic, passionate in sales * Prefer experie

Job Description * To work with a team spirit and to ensure that all hotel guest rooms, other facilities and equipment are working in good condition. * Performs the tasks assigned to the highest standards ensures their implementation while worki

Skills :

Telephone Operator

Accor
Ha Noi Vietnam
1-4 years

Job Description This position is responsible for performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel's standards. Work Experience . Secondary / High school education

Skills :

Telephone Operator

Accor
Ha Noi Hanoi
1-4 years

Job Description This position is responsible for performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel's standards. Work Experience . Secondary / High school education

Skills :

Customer Contact Center Manager

Persolkelly
Ho Chi Minh Vietnam
8-11 years

Customer Contact Center Manager Role purpose: Ensure consistent and best-in-class customer services to through effective planning, management, and staffing, supported by the deployment of appropriate enabling technologies, within the Customer Contact

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our peop

Skills :

Customer Service Manager

Persolkelly
Vietnam Hanoi
5-8 years

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase custo

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our peop

Affiliate Marketing Executive

Persolkelly
Vietnam Hanoi
Not Specified

Affiliate Positions Junior level * Research, identify, recruit and prioritize potential business deals - ultimately negotiating favorable terms as well as long-term relationships. * Deeply understanding online sales funnel (promos) in Nutra

Customer Experience Professional/Specialist

Grabtaxi holdings pte ltd
Ho Chi Minh Vietnam
2-5 years

Life at Grab At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisio

Skills :

CRM/CVM Manager

Boehringer Ingelheim
Vietnam Africa
Not Specified

Job Description OUR COMPANY At Boehringer Ingelheim we develop breakthrough therapies that improve the lives of both humans and animals. Founded in 1885 and family-owned ever since, Boehringer Ingelheim takes a long-term perspective. Now, we are po

What impact will you make
At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Deloitte offers you a highly inclusive, collabor

Skills :

Customer Service Team Leader

Persolkelly
Ho Chi Minh Vietnam
1-4 years

JOB DESCRIPTION: * Ensuring all agents are achieving their daily KPI's in qualitative metrics * Monitoring scoring KPI statistics & Daily reports from the supervisor * Isolate and identify areas of improvement on members performance *

Skills :

Senior Operation Manager (Call Center)

Persolkelly
Ho Chi Minh Vietnam
Not Specified

* Managing an Inbound team comprises of Team Leaders, Trainer, QA and CS agents in all aspects of a call center context. * Planning and executing strategically Operation through forecasting, rostering, monitoring, briefing, coaching, and other

Skills :

IT Japanese Communicator (N1)

Hitachi Lifts and Elevators
Ho Chi Minh Vietnam
Not Specified

Meet our Team We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We col

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our peop

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our peop

Customer Services Executive

Abbott Nutrition Health Institute (ANHI)
Vietnam Hanoi
Not Specified

Theo dõi hoạt động xuất hng tại Region 7 - H Nội, bao gồm các kênh: * Nh phân phối (DA - region 7) * Distributor (DA - Region 7) * Modern Trade. * Ethical * General Trade (GT) Các trách nhiệm chính: * Chịu trách nhiệm xử lý ton bộ

Skills :

Customer Services Executive

Abbott Ensure
Vietnam Hanoi
Not Specified

JOB DESCRIPTION: Theo dõi hoạt động xuất hng tại Region 7 - H Nội, bao gồm các kênh: * Nh phân phối (DA - region 7) * Distributor (DA - Region 7) * Modern Trade. * Ethical * General Trade (GT) Các trách nhiệm chính: * Chịu trách

Unit Sales Manager, Northwest

Kimberly-Clark
Ho Chi Minh Vietnam
Not Specified

* This role will be based in Vietnam and be responsible for the compliance and accuracy of selling and reporting system at the assigned distributor(s). * Analyze reports to identify market opportunities * Align a monthly plan with distributor

Call Center Agent - Movenpick Resort Waverly Phú Quốc

Accor
Rach Gia Kien Giang
Not Specified

Job Description . This position is responsible for performing all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel's standards. . Obtains all the necessary information to complete

Skills :

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our peop

Skills :

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Call Center Opening And Vacancy

Looking to begin your professional journey early on with call centre jobs? If you love making good conversations, and talking over the phone for hours on end, call centre jobs could be a very satisfying experience for you.

Since call centre jobs do not need specific qualifications, you get to work with people from diverse backgrounds, making it more fun at work.

Having said that, call centre jobs require you to have its own set of interpersonal skills. You have to be prepared to work hard, be able to adapt to difficult and stressful situations. It also demands you to show a cool, calm and collected head and not get discouraged by the occasional difficult customer on call.

So, if you are going ahead with call centre jobs, here are some details about what they have in store for you.


What you should know about call center jobs?

Since most call centres serve clients from overseas, you must be open to working in various shifts and time zones. Across your customer base, you would be interacting with various kinds of people, temperaments and communication styles. This means you need to adapt to the situation, put your negotiation skills to use, or think on your feet for instant problem-solving.

Sometimes, finding out the best possible way around a problem requires help from fellow team members. Having a healthy relationship with your team members or other teams could go a long way.

Being the customer’s first point of contact means you represent the company you offer support from. This calls for you to put your best communication skills forward when interacting with people, irrespective of the situation. Receiving positive customer feedback can be extremely rewarding and help your performance rate, but at the same time things may not go as breezily under stressful customer issues. In such cases, it is important to keep your professional demeanour when responding to an angry or upset customer.


What is the difference between inbound and outbound call center?

As an inbound call center agent, you would take calls from customers regarding technical support or related issues to try and resolve them over the call. As the representative of your client, you need to resolve their complaints and queries with your best behaviour.

Additionally, your duties would include making the customer aware about your client’s other products and services, update them about any new developments, and develop and document the customer relationship data on a software system such as a Customer Relationship Management (CRM) software.

As an outbound call centre agent, your job would be to sell products or services on your client’s behalf to prospective customers through calls. These calls can be for a number of purposes including telemarketing, sales, fundraising and surveys. This type of job is more demanding as you need to be prepared for multiple rejections and rude customers.

Apart from making calls to customers, as an outbound call centre agent you would be expected to maintain an in-depth knowledge of the company products and services, pitch or recommend new products and services to customers, and schedule sales appointments.

Across these call centre jobs, you could represent companies or clients such as retailers, insurance providers, utility companies, healthcare centres and hotels, to name a few.


What are the skills you need to work in a call centre job?

While we have already laid out certain behavioural skills you need to have for call centre jobs, there are few more that could make you perform better.


Knowledge retention: This simply means that you need to be alert when the customer tells you their problem. You need to remember the details in one go. Remember, the customer is already probably unhappy due to an issue and having to repeatedly explain it to you doesn’t make it any better for them. So, retaining information is key.


Adaptability: Since you can’t predict what the next caller might come to you with, you need to have a broad mind about the problems addressed to you. You must show adaptability in responding to different situations in an instant.


Creativity: This might seem confusing since you would be expecting standard solutions to each type of problem, right? But what if the problem doesn’t have a regular answer at hand? You can’t expect the customer to understand that. Your job is to find a way around and use your thinking cap to come up with an alternative.


Organisation: This is quite important in call centre jobs, where you are dealing with multiple problems in a day. These could be first-time calls or follow-ups, and keeping track of each could end up in a mess if you do not organise the information and updates on each customer.


How to search for a call centre job?

If you think you have all the right skills needed for call center jobs, then go ahead and look up the top call centers in your city. A quick search on the Internet would give you a list of the best companies you could explore.

Since you do not need much with respect to qualifications, your resume should focus on your best skills. How you interact during the interview is a great way to show the employer your conversation skills.

If you are ready to work hard and enjoy taking up daily challenges, call centre jobs could be an exciting opportunity. The best part is that if you decide to move onto another industry, you would have some great transferrable skills from working in call centre jobs. Communication skills are one of the most sought-after and valued assets in almost every job role today and call centre jobs help you hone this set of skills well. This is a great way to gain some knowledge and experience as a fresher in the professional domain, with the opportunity to develop important people skills.

Make the most of your stint in call centre jobs for a fast-evolving and rewarding career trajectory. Start your search for call centre jobs today.