Technical Supervisor

KEY RESPONSIBILITIES

Lead, mentor, and manage a team of technical support engineers, ensuring high performance and continuous skill development.

Provide advanced technical support and troubleshooting for TP-Link products, with a particular emphasis on networking solutions relevant to ISPs (e.g., OLT, ONU, GPON, routers, switches, wireless access points, etc.).

Act as the primary technical point of contact for the ISP customers, understanding their technical requirements and providing tailored solutions.

Collaborate closely with the sales team and product manager to provide technical insights, gather feedback, and contribute to product improvement and new product development.

Develop and deliver technical training programs for internal teams and external partners.

Create and maintain comprehensive technical documentation, including troubleshooting guides, FAQs, and best practices.

Monitor and analyze customer support metrics to identify trends, areas for improvement, and ensure customer satisfaction.

Stay up-to-date with the latest networking technologies, industry trends, and TP-Link product developments.

Manage escalated technical issues, working closely with global support teams when necessary.

Represent TP-Link at workshops, events, and client meetings

QUALIFICATIONS:

Bachelor&aposs degree in Computer Science, Information Technology, Telecommunications, or a related field.

Minimum of 4 years of experience in technical support, network engineering, or a similar role within the telecommunications or networking industry.

Proven experience working directly with ISP or ISP companies is essential, understanding their infrastructure, challenges, and operational needs.

In-depth knowledge of networking protocols (TCP/IP, VLAN, OSPF, BGP, MPLS, etc.) and technologies (GPON, EPON, xDSL, Fiber Optic, Wireless N/AC/AX).

Strong hands-on experience with configuring, troubleshooting, and managing networking equipment, including routers, switches, firewalls, and wireless access points.

Fluent in either English or Chinese

Excellent leadership, team management, and mentoring skills.

Strong analytical and problem-solving abilities with a keen eye for detail.

Good communication, interpersonal, and presentation skills.

BENEFITS

Competitive salary with quarterly and yearly bonuses

Opportunity to earn recognition through our 'Best Staff of the Quarter' award.

Bao Viet health insurance package and full social insurance

Free in-house entertainment facilities and snack, coffee, tea

Join in various team buildings, team dinners, birthdays, Xmas events.

Lovely gifts/bonuses from company: Tet, public holidays, wedding, giving birth, womens day.