Return Supervisor, Wangnoi
Job Description
Job Description:
- Operational Excellence: Manage end-to-end (E2E) return operations to ensure daily targets and productivity goals are met.
- Quality & Standards: Enforce rigorous quality and customer service standards proactively analyze bottlenecks or service failures to implement lasting improvements.
- Workforce Planning: Forecast and plan labor requirements to handle fluctuating workflows, ensuring optimal resource allocation and department efficiency.
- Team Leadership: Recruit, train, and coach staff to enhance service delivery. Provide consistent feedback, conduct performance reviews, and foster a culture of professional growth.
- Cross-Functional Collaboration: Coordinate with internal departments to streamline the returns lifecycle and ensure seamless inter-departmental workflows.
- Compliance & Reporting: Ensure total adherence to company policies and procedures while providing regular activity reports to senior management on progress and goal attainment.
- Strategic Support: Contribute to organizational missions by executing specialized projects and additional duties as assigned by leadership.
Requirements:
- Bachelor's Degree or higher in Logistic management, supply chain or any related field
- At least 3 years of working experience role in supervising operation team
- Be able to communicate in English
- Problem solving skills and Conflict management
- Ability to work under deadlines and pressure
- Good interpersonal, communication and negotiation skills.
- Good team player
- Proficient with Microsoft Excel
- Able to work on shift and day-off when required
More Info
Key Skills
About Company
Skills:
Microsoft Excel, Inventory Control, Warehouse Management