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Admin Intern

Deloitte
Vietnam
Not Specified

What impact will you make At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you

Secretary to Japanese Services Group

Deloitte
Vietnam Hanoi
Not Specified

What impact will you make At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you

Cloud Solution Architect

Microsoft
Vietnam
5-8 years

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each

Learning & Development Intern

Deloitte
Hanoi Vietnam
Not Specified

What impact will you make At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you

Skills :

Customer Service, BPO Management Team Leader

Shopee
Ho Chi Minh Vietnam
2-5 years

Job Description: - Managing day to day operations including CS KPIs, backlogs, process escalation. - Summarize, collect, and analyze call center trends and agents performance data for regular performance reports. - Coordinate with BPO closely to up

BPO Management Supervisors

Shopee
Ho Chi Minh Vietnam
3-6 years

Job Description: - Managing day to day operations including CS KPIs, backlogs, process escalation. - Deal with internal department to ensure proper support for BPO to ensure the service - Engage BPO staff with motivation activities, listening and su

Quality Assurance (Seller Acquisition team)

Shopee
Hanoi Vietnam
1-4 years

Job Description: * Monitor and manage In-house and BPO (Business Process Outsourcing) agent performance to ensure the whole team meets Key Performance Indicators * Communicate and collaborate effectively between In-house and BPO to run the proj

Skills :

ShopeeFood - Operations, Customer Service Executive

Shopee
Ho Chi Minh Vietnam
2-5 years

Job Description: * Handle severe complaints from phone call & walk-in customers in a good manner. * Work closely with relevant teams to follow up an end-to-end crisis: collect materials, investigate the case, identify root cause, make decisions

Job Description Follow instruction of Mortgage Manager to undertake general valuation reports and market research for property in Ho Chi Minh City & other provinces Conduct relevant studies to ensure the information received is correct and reliable

Staff | Transfer Pricing Taxation | HCMC Office

EYA GTH Manila Inc
Ho Chi Minh Vietnam
Not Specified

About EY Vietnam EY Vietnam, established in 1992 as the first 100% foreign invested accounting and advisory firm in Vietnam, is a member of EY. Since then, we have been recognized as a trusted business advisor - thanks to our people's wealth of knowl

Skills :

The opportunity in tax career with focus on transfer pricing subject EY's network of people in more than 150 countries are committed to operating with integrity, quality and professionalism in the provision of audit, tax and transaction advisory serv

Intern/ Staff _ Tax Transfer Pricing _ Hanoi Office

EYA GTH Manila Inc
Ha Noi Vietnam
Not Specified

At EY we support you in achieving your unique potential both personally and professionally. We give you stretching and rewarding experiences that keep you motivated, working in an atmosphere of integrity and teaming with some of the world's most succ

Financial Accountant

FedEx
Ho Chi Minh Hong Kong
5-8 years

Category: Finance Purchase to Pay Record to Report Contract Management Project management Invoice Process US GAAP Local GAAP Technical Accounting Process specialist Key Activities / Accountabilities 1. Record to Report (RTR) * Operating Lease r

Financial accountant Senior

FedEx
Ho Chi Minh Hong Kong
7-10 years

Category: Finance Purchase to Pay Record to Report Contract Management Project management Invoice Process US GAAP Local GAAP Technical Accounting Process specialist Record to Report (RTR) * Review and maintain VN chart of account (COA) mapping.

QA Training Executive

Ninja Logistics sdn bhd
Ho Chi Minh Vietnam
1-4 years

Responsibilities: * Conduct daily audits for all multi-channel interactions (email, voice, chat, social media), ensuring compliance to COPC standards. * Update agent scorecard, and provide feedback for quality improvements. * Identify

Customer Service Manager

Tien Phong Commercial
Ho Chi Minh Vietnam
3-5 years

Job Description Job Description: .. Department Manager branch's customer service and ensure over-the-counter transactions with the highest service quality. .. Provide the bank's products/services at the request of the customer. .. Control the inter

Teller

Tien Phong Commercial
Ho Chi Minh Vietnam
Not Specified

Job Description Job Description .. Welcoming, understanding needs, introducing, consulting and supporting customers about the Bank's products/services .. Implementation of business plan, only mobilizing target. .. Perform transactions to meet custo

Business Development - FMCG - Merchandiser

Shopee
Ho Chi Minh Vietnam
1-4 years

Job Description: * Work with Business Development to develop online merchandising and promotion plan to achieve sales targets * Produce campaign mechanic / micro-site layout to optimise customer experience and maximise sales potential based on

Skills :

Customer Service Advisor, Frontline

DHL
Ho Chi Minh Vietnam
2-5 years

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the world that also a Top Employer and a No. 1 World's Best Work Place A company that

Skills :

Customer Service - Trainer

Shopee
Ho Chi Minh Vietnam
2-5 years

Job Description: * Plan, organise and conduct training programs for Customer Service Associate. * Collect the feedback and follow the improvement fields of agents after each training session such as Exit Ticket, Handout, Checklist. * Write m

Skills :

Job Description Follow instruction of Mortgage Manager to undertake general valuation reports and market research for property in Hanoi & other provinces Conduct relevant studies to ensure the information received is correct and reliable Saving rep

[FICO] Debt collection officer - Ho Chi Minh

Tien Phong Commercial
Ho Chi Minh Vietnam
Not Specified

Job Description - Make a call to the customer to convince the customer to pay the loan before it is overdue - Explain to the customer the problems related to the overdue amount - Encourage customers to pay loans before maturity to avoid penalty fee

Valuer | Mortgage Valuation

Colliers International Philippines
Ho Chi Minh Vietnam
1-4 years

Job Description Follow instruction of Mortgage Manager to undertake general valuation reports and market research for property in Ho Chi Minh City & other provinces Conduct relevant studies to ensure the information received is correct and reliable

Senior Secretary - Staff Scheduling Assistant

Deloitte
Vietnam Hanoi
Not Specified

What impact will you make At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you

Assistant GS Operations Manager

Grabtaxi holdings pte ltd
Ho Chi Minh Vietnam
1-4 years

Life at Grab At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisio

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BPO Job Vacancies

Business process outsourcing or BPO is a booming industry in India. If you happen to be looking for some work experience early on, BPO jobs allow you to enter the professional domain even with a high school degree. That is why, it is a commonly opted profession among youngsters who need financial support in order to pursue higher studies later.


If you do happen to be looking for BPO jobs as a fresher, you may not be directly involved in the actual business processes of the company. There are number of different roles that newcomers can access – customer support being one. Since BPO jobs often serve customers from other countries, work happens across various time zones and shifts. This is also another reason why youngsters have better chances with the flexible work time requirements of BPO jobs.


✅ What is a BPO Job?

So, before we get on to the specifics of BPO jobs, let’s first understand what BPO really means.


Business process outsourcing is primarily a business practice where a company hires an external company to perform functions for its own business to thrive. These functions could be for back office operations (such as accounting, IT services, human resources, quality assurance and payment processing) or front office operations (such as customer relation services, marketing and sales).


Since BPO jobs are carried out across locations within and outside borders, they are categorised according to their location into the following types:


  • Offshore outsourcing: When a company hires an overseas company to outsource its business functions.
  • Onshore outsourcing: When a company hires a domestic company to outsource its business functions.
  • Nearshore outsourcing: When a company hires an external company from its neighboring countries for its business. 


While these were BPO jobs based on location, there is another categorisation of BPO jobs based on the services they provide. These are:


  • Knowledge process outsourcing (KPO): This type of outsourcing service is provided along with knowledge expertise around the subject.
  • Legal process outsourcing (LPO): This type of outsourcing service is actually a type of KPO that provides expertise in legal services. These services can range from drafting legal documents to offering legal advice.
  • Research process outsourcing (RPO): Also, a type of KPO, that involves research and analysis services.


✅ What is the difference between a call centre job and a BPO job?

A call centre job can be termed as a subset of a BPO job. A BPO organisation may be handling various processes, which may include non-calling processes such as accounting, payroll, quality control…etc. A call center job is that part of BPO, which handles telephone calls. For example, a call centre job may involve calling customers or receiving customer complaints coming in over the telephone.


✅ What are some of the top industries that seek BPO services?

Since BPO jobs are crucial gap-fillers in facilitating core functions within companies, various industries outsource services through them. Some of these are organisations involved in information technology, healthcare, biotech companies, pharmaceuticals, energy, business services, retail and e-commerce, telecom, automotive, utility companies, banking and investment firms, supply chain, capacity solutions, asset management, and marketing agencies, among many others.


Across these sectors, BPO jobs are offered in quite a few areas. These areas could range from customer interaction and service, to IT operations and human resource services and so on.


✅ Is BPO only about Call Center Jobs?

Contrary to popular belief, BPOs are not just about call center jobs.


It is a misconception that BPO jobs only comprise working as call centre agents, especially since you can get in right after school or college. But that is not the case.


BPO jobs consist of a range of services that optimise the performance of their clients. These could be related to data entry, processing, department outsourcing, technical support and customer support. Due to high demand for outsourced services by countries such as United States and United Kingdom, India and other developing countries have immense scope for BPO jobs.


If you plan to start early on in your profession or need a part-time job to sustain your initial years financially, BPO jobs are perfect. You may start as a customer support agent if you do not have any experience in the technical field. And if you do have some kind of technical exposure, you may work as a technical support executive or a process executive.


✅ Is BPO a good career option?

Since the starting salaries in BPO jobs are decent, it is a good option to fund your livelihood. Additionally, most BPO companies provide free transport and discounted food facilities, further making BPO as an attractive career for beginners. Over time, you could benefit from the various workshop and training sessions that they offer and move up to higher, more qualified positions within the company. Many professionals pursue higher studies while working BPO jobs to ultimately join the roles they seek.


✅ What are various jobs in BPO sector?

From operations management, content management, research and analytics, legal services to training and consultancy, you have a diverse range of choices in BPO jobs. Moving up the ladder is comparatively faster in a BPO as compared to other sectors. Therefore, performance matters a lot especially when it comes to appraisals and promotions.


Some BPO jobs are even available in flexible options today due to the digital nature of work. It not only benefits the employee but also saves the employee on employee expenditure. Additionally, countries like India have a lower labour cost as compared to others, making the demand higher in this sector here. High demand and options with less qualifications means more available candidates. This makes BPO jobs a highly-popular choice among the wide spectrum of job seekers, across various tiers of cities.


✅ How to apply for a BPO job?

By now you know that getting into BPO jobs is not that difficult if you are only starting in your career. However, you still need to understand the basic rules of applying for jobs. And, if you are looking for higher positions, even more so.


Start by working on your resume. Even if you do not have any prior experience or qualifications, you could still create a decent resume. You could always refer to your coursework and projects from school or college that reflect your skills as a fast learner, your ability to manage projects or lead a team. Having good communication skills are also a great asset to showcase on your resume, since it is valued in almost every job profile. You could look up online for which keywords to use for which position so as to maximise your chances of getting selected for the interview round.


Whether you are trying for entry-level BPO jobs or qualified ones, the interview round needs equal preparation. Work on your body language – right from how you greet the interviewer, how you shake hands to how you bid farewell and exit the room. If you happen to be an introverted personality, practicing your interview a few times ahead is a good idea. Make sure you reach on time, are well-groomed and in the right attire.


These details, though seemingly minute, reflect on your personal conduct and could make or break your first impression. Make the most of your resources to optimise your job hunt and find yourself the right BPO job.