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Customer Support/Customer Service (BPO)- Thai Nationality

Terrabit Consulting Sdn Bhd
Kuala Lumpur Other - Thailand Other - Vietnam
1-5 years

Experience - Minimum one year Customer Service experience with Digital Marketing is preferred.
• Tools/Systems — Fluency with basic productivity tools (Outlook, Ticket Management, Web Conferencing tools and experience using CRM systems is a plus.

Skills :

Intern, Risk Advisory - Admin Support

Deloitte
Vietnam Hanoi
Not Specified

What impact will you make At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you

A2R GL & Reporting Executive - Greater China

Sanofi
Vietnam Malaysia
1-2 years

Summary of Role Sanofi Business Services (SBS) Kuala Lumpur Center is a captive centre which has been set-up to provide Finance & Accounting (Account-to-Report, Customer-Invoicing-to-Cash and Purchase-To-Pay) as well as Human Resources (HR)

Skills :

Purchasing Supervisor

Accor
Ha Noi Hanoi
2-5 years

Job Description * Supervise, train and motivate Purchasing department employees * Ensure that the department works closely with the Executive Chef and the Food & Beverage Director to purchase the highest quality products at the lowest prices

Purchasing Manager

Accor
Ha Noi Hanoi
3-6 years

Job Description * Supervise, train and motivate Purchasing department employees * Ensure that the department works closely with the Executive Chef and the Food & Beverage Director to purchase the highest quality products at the lowest prices

Customer Care Staff_MIN

SGS (Malaysia) Sdn Bhd
Vietnam
Not Specified

Job Description Liaise the information between client and operation/laboratories Receipt and review the testing results, crosscheck with the client's specification/ SGS LPSR (if having). Discuss with Lab manager/ upper level/ SGS LP/ client in case

Job Description Business Performance . Plan for outlet budget and review forecast on revenue and expenditure on monthly basic . Analyze and submit month-end reports and identify deviation from business plan goals . Participate in management meetings

Core Assurance Services | Intern | HCMC Office

EYA GTH Manila Inc
Ho Chi Minh Vietnam
Not Specified

What if your career could have a lasting impact on you, and on the world Here at EY, you'll have the chance to build a truly exceptional experience. We'll empower you with the latest technology, surround you with high-performing teams, and provide t

Residential - Marketing Admin

Keppel Infrastructure Trust
Ho Chi Minh Vietnam
3-6 years

JOB DESCRIPTION AIM OF THE JOB To do the administrative work, assist HOD, report co-ordination, prepare meeting minutes, ad-hoc tasks KEY AREAS OF RESPONSIBILITY * Perform overall office administrative duties/functions for Sales & Marketing team

Medical Representative | Vaccines, North (temp 6 months contract)

Sanofi
Ho Chi Minh Vietnam
1-4 years

Main Responsibilities: - Drive sales revenues to achieve assigned target within assigned territory - Planning and organizing daily sales call plan - Manage existing and acquire new customers, establish rapport with doctors and decision makers - Imple

FOOD & BEVERAGES TRAINEE

Accor
Vietnam Da Nang
Not Specified

Job Description .Successfully completing all on-the-job training for assigned functional area to ensure competence of appropriate tasks required of an entry-level management position. .Developing and demonstrating tactical operations skills as appli

Skills :

Account Director

Kantar Health LLC
Ho Chi Minh Vietnam
Not Specified

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply... Job Details * Maintain a network of contacts at the client

Account Executive

Kantar Health LLC
Ho Chi Minh Vietnam
Not Specified

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply... Job Details Role Summary: Are you inquisitive, creative, hard

Premier Cust Care Rep

FedEx
Ho Chi Minh Hong Kong
Not Specified

Category: Customer Experience Premier Customer Support, Basic Process Onboarding, Bookings, Case Management, Claims Handling, Execution of Solution Logistics, Inquiry, Issue Resolution, Pro-active Notification, Proactive Prevention, Relationship Ma

Skills :

Theo dõi hoạt động xuất hng tại Region 7 - H Nội, bao gồm các kênh: * Nh phân phối (DA - region 7) * Distributor (DA - Region 7) * Modern Trade. * Ethical * General Trade (GT) Các trách nhiệm chính: * Chịu trách nhiệm xử lý ton bộ

Skills :

Admin Assistant

Deloitte
Vietnam Hanoi
1-2 years

What impact will you make At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you

Required Knowledge and Skills: * Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present info

Sale Executive

CBRE South Asia Pvt Ltd
Ho Chi Minh Vietnam
1-2 years

- University diploma. - 1-2 years experience for Sales Executive in condominium or villa sales is preferable. Other sales experience in banking, insurance, tourism, hospitality, etc. is applicable. - Willingness to occasionally participate in networ

RESPONSIBILITIES: Registration of New and Existing Products  Reviews and compiles registration dossier for prompt renewal/initial registration  Ensures availability of updated registration documents/samples  Weekly follow up with the authorities

Customer Service Officer

Ninja Logistics sdn bhd
Vietnam Hanoi
1-4 years

Job description: * Receive and handle request information supporting from Partners/shippers * Follow orders (order status, failed delivery, RTS) * Collaborate with internal departments to handle abnormal orders * Make daily report

Skills :

Research Manager

Kantar Health LLC
Ho Chi Minh Vietnam
3-5 years

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply... Job Details Kantar is the world's leading data, insights and

Customer Service Supervisor

Loreal Middle East
Ho Chi Minh Vietnam
2-5 years

Job Description : Main Responsibility: Order control and overall support. Main Tasks: - Be the privileged interlocutor of clients within the Customer Service and ensure the completed execution of the order-to-cash cycle. - Managing cashier coverag

AR Accountant

ABB Limited
Ho Chi Minh Vietnam
3-6 years

AR Accountant Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion acros

CUSTOMER EXPERIENCE MANAGER - OPERATION BLOCK

Tien Phong Commercial
Ho Chi Minh Ha Noi
2-5 years

Job Description Experience and understanding of Customer Experience Management, specifically: defining Customer portraits, building experience journeys and implementing external/internal survey programs on customer satisfaction * Experience in imp

Head of Customer Service

Persolkelly
Vietnam Hanoi
Not Specified

Giam đôc Cao câp Dịch vụ Chăm soc Khach hàng Trach nhiệm chinh (1) I/ Quản ly hoạt đ̂ng nghiệp vụ 1. Tổ chưc và cung câp cac dịch vụ hỗ trợ KH ca nhân qua cac kênh call/email/mạng xã ĥi, đảm bảo cac yêu cầu hô

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BPO Job Vacancies

Business process outsourcing or BPO is a booming industry in India. If you happen to be looking for some work experience early on, BPO jobs allow you to enter the professional domain even with a high school degree. That is why, it is a commonly opted profession among youngsters who need financial support in order to pursue higher studies later.


If you do happen to be looking for BPO jobs as a fresher, you may not be directly involved in the actual business processes of the company. There are number of different roles that newcomers can access – customer support being one. Since BPO jobs often serve customers from other countries, work happens across various time zones and shifts. This is also another reason why youngsters have better chances with the flexible work time requirements of BPO jobs.


✅ What is a BPO Job?

So, before we get on to the specifics of BPO jobs, let’s first understand what BPO really means.


Business process outsourcing is primarily a business practice where a company hires an external company to perform functions for its own business to thrive. These functions could be for back office operations (such as accounting, IT services, human resources, quality assurance and payment processing) or front office operations (such as customer relation services, marketing and sales).


Since BPO jobs are carried out across locations within and outside borders, they are categorised according to their location into the following types:


  • Offshore outsourcing: When a company hires an overseas company to outsource its business functions.
  • Onshore outsourcing: When a company hires a domestic company to outsource its business functions.
  • Nearshore outsourcing: When a company hires an external company from its neighboring countries for its business. 


While these were BPO jobs based on location, there is another categorisation of BPO jobs based on the services they provide. These are:


  • Knowledge process outsourcing (KPO): This type of outsourcing service is provided along with knowledge expertise around the subject.
  • Legal process outsourcing (LPO): This type of outsourcing service is actually a type of KPO that provides expertise in legal services. These services can range from drafting legal documents to offering legal advice.
  • Research process outsourcing (RPO): Also, a type of KPO, that involves research and analysis services.


✅ What is the difference between a call centre job and a BPO job?

A call centre job can be termed as a subset of a BPO job. A BPO organisation may be handling various processes, which may include non-calling processes such as accounting, payroll, quality control…etc. A call center job is that part of BPO, which handles telephone calls. For example, a call centre job may involve calling customers or receiving customer complaints coming in over the telephone.


✅ What are some of the top industries that seek BPO services?

Since BPO jobs are crucial gap-fillers in facilitating core functions within companies, various industries outsource services through them. Some of these are organisations involved in information technology, healthcare, biotech companies, pharmaceuticals, energy, business services, retail and e-commerce, telecom, automotive, utility companies, banking and investment firms, supply chain, capacity solutions, asset management, and marketing agencies, among many others.


Across these sectors, BPO jobs are offered in quite a few areas. These areas could range from customer interaction and service, to IT operations and human resource services and so on.


✅ Is BPO only about Call Center Jobs?

Contrary to popular belief, BPOs are not just about call center jobs.


It is a misconception that BPO jobs only comprise working as call centre agents, especially since you can get in right after school or college. But that is not the case.


BPO jobs consist of a range of services that optimise the performance of their clients. These could be related to data entry, processing, department outsourcing, technical support and customer support. Due to high demand for outsourced services by countries such as United States and United Kingdom, India and other developing countries have immense scope for BPO jobs.


If you plan to start early on in your profession or need a part-time job to sustain your initial years financially, BPO jobs are perfect. You may start as a customer support agent if you do not have any experience in the technical field. And if you do have some kind of technical exposure, you may work as a technical support executive or a process executive.


✅ Is BPO a good career option?

Since the starting salaries in BPO jobs are decent, it is a good option to fund your livelihood. Additionally, most BPO companies provide free transport and discounted food facilities, further making BPO as an attractive career for beginners. Over time, you could benefit from the various workshop and training sessions that they offer and move up to higher, more qualified positions within the company. Many professionals pursue higher studies while working BPO jobs to ultimately join the roles they seek.


✅ What are various jobs in BPO sector?

From operations management, content management, research and analytics, legal services to training and consultancy, you have a diverse range of choices in BPO jobs. Moving up the ladder is comparatively faster in a BPO as compared to other sectors. Therefore, performance matters a lot especially when it comes to appraisals and promotions.


Some BPO jobs are even available in flexible options today due to the digital nature of work. It not only benefits the employee but also saves the employee on employee expenditure. Additionally, countries like India have a lower labour cost as compared to others, making the demand higher in this sector here. High demand and options with less qualifications means more available candidates. This makes BPO jobs a highly-popular choice among the wide spectrum of job seekers, across various tiers of cities.


✅ How to apply for a BPO job?

By now you know that getting into BPO jobs is not that difficult if you are only starting in your career. However, you still need to understand the basic rules of applying for jobs. And, if you are looking for higher positions, even more so.


Start by working on your resume. Even if you do not have any prior experience or qualifications, you could still create a decent resume. You could always refer to your coursework and projects from school or college that reflect your skills as a fast learner, your ability to manage projects or lead a team. Having good communication skills are also a great asset to showcase on your resume, since it is valued in almost every job profile. You could look up online for which keywords to use for which position so as to maximise your chances of getting selected for the interview round.


Whether you are trying for entry-level BPO jobs or qualified ones, the interview round needs equal preparation. Work on your body language – right from how you greet the interviewer, how you shake hands to how you bid farewell and exit the room. If you happen to be an introverted personality, practicing your interview a few times ahead is a good idea. Make sure you reach on time, are well-groomed and in the right attire.


These details, though seemingly minute, reflect on your personal conduct and could make or break your first impression. Make the most of your resources to optimise your job hunt and find yourself the right BPO job.