M t cng vic
CUSTOMER DEVELOPMENT (B2B SALES - GIA HN, BN THM)
Customer Development Thuc i ng Customer Success ti Base.vn Nn tng SaaS B2B hng u gip doanh nghip Vit vn hnh v pht trin bn vng.
Bn s l ngi ng hnh cng khch hng doanh nghip sau giai on trin khai, m bo h dng hiu qu sn phm v tip tc m rng hnh trnh chuyn i s cng Base
I. Vai tr, nhim v ca Customer Development:
- Theo st khch hng t sau trin khai n ht vng i s dng sn phm: m bo h dng hiu qu, ng nhu cu.
- Gia hn, ti k v nng cp: Theo di chu k hp ng, duy tr mc hi lng & p ng nhu cu theo tng giai on ca khch hng trong qu trnh s dng, thc y khch hng gia hn kp thi.
- Upsell/Cross-sell cc app khc trong h sinh thi Base: xut gii php m rng ph hp theo tng giai on vn hnh ca doanh nghip.
- Lng nghe v h tr: Gii quyt cc tnh hung pht sinh, kt ni vi i ng k thut, trin khai mang li tri nghim tt nht cho khch hng.
II. KPI Cng Vic
- T l khch hng gia hn, ti k trn tng s khch hng c nhn trong thng.
- Doanh thu bn thm, bo cho theo thng.
Cc ch s trn l yu t chnh trong vic tnh hoa hng, thng & nh gi performance hng thng/qu.
III. Hnh mu ca 1 ng vin Customer Development l tng:
- ng vin trong tui 1996 - 2003
- Ti thiu + 1 nm kinh nghim trong lnh vc Sales B2B, Business Development v Customer Success, Project Manager, Account Manager (u tin start-up cng ngh)
- Yu thch khm ph v cng ngh: Tng s dng hoc quan tm c bit n cc ng dng cng ngh trong cng vic hoc trong cuc sng (nh Notion, Trello, ChatGPT, app qun l ti chnh) c gc nhn ng dng cng ngh vo c cng vic ln i sng.
- Kin tr, bn b, l n: C th theo ui khch hng di hi, x l tnh hung kh m vn gi thi chuyn nghip, tch cc v bnh tnh.
- Nhanh nhn & Chn chu trong cng vic v giao tip: Kh nng phn hi kp thi, x l linh hot nhiu u vic, ng thi m bo cch lm vic v giao tip lun r rng, chuyn nghip, ph hp vi tng cp khch hng doanh nghip.
- nh hng lm B2B lu di: Thch xy dng mi quan h lu di vi khch hng doanh nghip, c bit l cc anh/ch cp qun l, lnh o (C-Level).
IV. Quyn Li
- Thu nhp = Lng cng (9M - 14M) + Commission (2% to 13%) + Thng KPI (Theo thng) + Ph cp.
Tng thu nhp trung bnh: Trong vng 1 nm u: 12 - 18M; Sau mt nm: 20 - 30M v cao lu tin theo tp khch hng ph trch trong nhng nm tip theo
- Company Trip, Lng thng 13, Sinh nht, Happy Hour, L, 8/3, 20/10, Thng, Bo him, Ph cp,... theo Lut Lao ng v chnh sch Cng ty.
- L trnh pht trin/ thng tin r rng, review performance nh k 3 thng/ln, Level up 6 thng/ 1 ln.
- Chm sc sc khe: Khm sc khe nh k, gi bo him PTI cho nhn vin.
Nhng g Base c th cung cp cho bn:
- Pht trin Career Path: Performance Review & Promotion (level-up) hng qu, bn c quyn ch ng thng tin v pht trin s nghip ca mnh ti Base.vn v chng ti da vo nng lc v ng gp ca bn, tnh minh bch, nh gi v phn hi v ci tin lin tc.
- Mi trng thc chin, tc cao: Lm vic trc tip vi khch hng doanh nghip nhiu quy m v ngnh ngh, rn luyn t duy h thng v t duy kinh doanh mi ngy.
- Sn phm cng ngh a dng, bi bn: Hiu su v t vn cc gii php thuc h sinh thi Base (HRM, CRM, Workflow, E-Hiring), ng hnh cng hnh trnh chuyn i s thc t.
- Vn ha lm ch (ownership): c trao quyn t ch trong cng vic, t ra quyt nh, t chu trch nhim v v nn hnh trnh pht trin ring ca bn.
Quy Trnh Phng Vn
Vng 1: Phng vn qua in thoi vi Talent Acquisition (Google Meet)
Vng 2: Phng vn v Nng Lc & nh Hng vi Customer Success Operation (Google Meet)
Vng 3: Phng vn s ph hp vi vn ha vi Customer Success Director Base HCM (Onsite)
a ch lm vic: Tng 2, Thp Jasmine 1 H Centrosa Garden, 200 ng 3/2, Phng 12, Qun 10.
Thi gian lm vic: Th 2 - Sng Th 7: 8h30 - 12h00; 13h30 - 18h00.
