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Job Description
Our company is actively looking for a confident and empathetic individual to join our team as a Customer Loyalty Executive. Your ultimate goal for this job position is to strategize, develop, and manage customer loyalty programs with the aim of enhancing customer satisfaction and retention.
- Design, implement and develop end-to-end loyalty program initiatives, ensuring seamless execution and synergy with the company&aposs business goals.
- Analyze customer data and feedback to identify opportunities for enhancing existing loyalty programs or create new offerings.
- Customize loyalty programs to cater to diverse customer segments and preferences
- Lead these loyalty programs in order to drive customer engagement, acquisition, development, and retention
- Collect and analyze customer insight: identify trends, issues & customer satisfaction.
- Collaborate with other teams to ensure alignment and consistency in delivering a superior customer experience.
Job requirement
- Bachelor degree or equivalent.
- Familiarity with advanced customer analytics and segmentation techniques.
- Experience with implementing customer loyalty programs.
- At least 1 year experience in E-commerce, logistic, customer service, project management.
- Good in Microsoft Office, SQL is a plus.
- Ability to summarize, process data to have a quick decision making.
- Strong verbal and written communication skills.
- Have positive attitude, proactive, hardworking, friendly and adaptable.
Benefit
- Social Insurance & Generali Health Insurance.
- Annual health check at a reputable hospital.
- Annual travel, team building, year-end party.
- Annual Performance Bonus.
- Excellent and competitive salary with 13th-month salary.
- Startup environment, young, dynamic, work hard, play hard.
- Working time: 5 days/week and flexible according to job positions.
- Location: 7/28 Thanh Thai str, Dien Hong Ward, HCMC.
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