Executive Assistant

We are looking for an Executive Assistant (Tr lý Giám c) to support the Director with the day-to-day operations at Ninja Teacher, an established Education company with 20+ team members and a fast-paced, international work environment in Bình Thnh district, Ho Chi Minh City.

We're Looking For Someone Who Is:

• Obsessed with organization and loves creating systems and processes.
• Amazing at using project management software (Asana, Notion, Trello, etc.).
• Friendlyand has excellent people skills, with an empathetic communication style.
• Highly proficientin verbal and written English and Vietnamese.
• Comfortable working in a small team, in a fast-paced, international work environment.
• Able to quickly and efficiently complete tasks in a wide variety of departments.
• Capable of understanding complex problems and making good decisions.
• Adaptable, proactive, resourceful, and can handle unpredictable situations.
• Enjoys being in a support role to help teams achieve their goals.
• Trustworthy and handles sensitive information with discretion.
• Interested in interactingwith customers and the Ninja Teacher alumni community.

In This Role, You Will:

• Provide Director support: Manage the email inbox and calendar of the Director, communicate with team members and customers on behalf of the Director, organize events, book travel arrangements, create meeting minutes, etc., in order to protect the Director's time.
• Create employee handbooks (SOPs): Create Standard Operating Procedures for all departments of the company by communicating with department leaders and creating easy-to-follow instructions for completing all roles and tasks in the company.
• Build a talent pool of interns: Recruit, onboard, and manage interns, identifying tasks in the employee handbooks to delegate to them, and foster talent for future hires.
• Take on key responsibilities in different departments, including:
• Management: Working directly with the Director to delegate work to team members, overseeing the company's project management tasks, following up with team members to complete tasks, coordinating staff scheduling, managing team calendars, etc.
• Marketing: Content calendar management, updating ads, completing tasks in content creation workflows, posting to social media, monitoring/responding to comments, updating the website, etc.
• Enrollments: Creating KPI reports, updating CRM files, and managing templates, etc.
• Training: Formatting handbooks, organizing teaching materials, updating the training calendar, etc.
• Customer Success: Interacting with customers in the office and online, following up with customers to ensure action completion, updating CRM records, etc.
• HR: Posting job descriptions, screening candidates, first-round interviews, onboarding, editing contracts, managing software access, managing leave days, etc.
• Finances: Assisting with payroll calculations, payments, invoicing, reports, etc.

Qualifications:

• A Bachelor's degree: Majors like Business Administration, International Business, or Management Information Systems (MIS) are a plus.
• Excellent verbal and written English proficiency, in addition to Vietnamese.
• 2+ years full-time work experience as an executive / administrative assistant (ideally for an expat manager) or in similar operations, project management, or HR roles.
• Experience in the education industry is a plus (English centers, schools, etc.).
• Proven experiencein organizing complex workflows in tools like Asana, Notion, etc.
• Work experience at a company with an international team is a plus.
• Experience in a startup, small team, or fast-paced environment is a plus.
• Software proficiency: Experience with CRMs, Microsoft Docs, Excel, and project management software (Asana, Trello, etc.).
• Proven background in handling sensitive financial or personal information.

How to Apply:

Please apply directly via LinkedIn or on our website: https://ninjateacher.com/executive-assistant-job-opening

We are only considering applicants based in Ho Chi Minh City, at this time. Shortlisted candidates will be contacted for an interview.

To learn more about Ninja Teacher and what we do, go to: https://ninjateacher.com