Job Description:
1. Maintain a Safe Working Environment
- Maintain a safe warehouse environment. Ensure workers physical and mental well-being is a top priority
- Collaborate with HSE team to ensure compliance with all laws, regulations and safety standards
- Proactively identify and eliminate safety hazards
- Take thorough and rapid corrective action to address any safety incidents
2. Drive Operational Performance, improve buyer experience
- Manage a team of Field Leaders (Asst. Managers, Supervisors, Team Leads) and Warehouse support staff to drive daily operations
- Establish targets and protocols to ensure daily execution is meeting the business targets related to throughput, cost, buyer and seller experience, and worker experience
- Answer for and close gaps in key metrics. Develop and execute action plans that rapidly drive daily operations to achieve expectations
- Identify opportunities for long-term improvement related to people, process, and technology. Develop and implement continuous improvement initiatives with the project team.
- Continuously deepen your understanding of the business and the activities of other teams. Build cross-functional relationships to better understand the needs of our buyers, sellers, and workers
3. Develop a Team of Field Leaders
- Train, coach & build field leadership teams continuously improve their soft skill communication, technical, and problem-solving skills as well as deepen their understanding of the business
- Provide effective feedback to field leaders and warehouse staff hold underperformers accountable, and recognize strong performers
- Ensure workers and field leaders are engaged: 1) they know their role and what success looks like 2) they have the resources to be successful, and 3) they know why their work is important
- Effectively communicate a vision and direction for the team
4. Lean leadership and People development:
- Train, coach and build the team on the job, to develop their communication skills, technical operation capabilities and leadership skills.
- Communicate effectively with the team to help them understand the business priorities. Deliver the vision, inspire them and engage people to work together towards the same goal.
- Lead by example.
Requirements:
Must have:
- At least 8 years of experience in management roles with a proven track record in leadership.
- Results-driven with a proven track record of delivering results
- Shopee's core values:
- Service-driven mindset (we serve our brands, sellers and workers)
- Adaptive to a constantly evolving business environment
- Moves quickly, has a strong sense of urgency and independence
- Not afraid to commit to action and metrics, maintains high standards
- Recognizes own limitations, admits mistakes and focuses on learning
- Strong problem-solving skills comfortable using data and metrics to make informed decisions
- Minimum 2 years of experience in a Field Operations environment (warehousing, logistics, manufacturing etc.) comfortable working on the shop floor and engaging with frontline workers
- Written and verbal proficiency in English, strong written and verbal communication in Vietnamese
Nice-to-have:
- Experience with e-commerce warehousing and fulfillment
- Lean Six-Sigma or other Operations-focused academic experience
- Project Management or other continuous improvement experience
- Leadership and advanced people management training.
