Team Learder, IT Helpdesk (Gia Binh International Airport)

About Gia Binh

Gia Binh International Airport is a nationally strategic aviation infrastructure project, envisioned to shape the future of Vietnam's aviation sector and serve as a driving force for the development of the aviation economy, contributing to the country's overall economic growth in the era of global integration. The project has been entrusted by the Government and the Ministry of Public Security to Masterise Group—one of Vietnam's leading developers in real estate and infrastructure—to act as the investor partnering with the State in creating a landmark of national significance.

With the ambition to achieve international five-star airport service standards and be ranked among the world's Top 10 airports, Gia Binh International Airport is planned according to a next-generation airport city model. The project is developed as a world-class dual-use aviation hub, playing a strategic role in connecting key economic corridors, enhancing national competitiveness, and making a substantive contribution to the development of Vietnam's economy.

Working alongside Gia Binh International Airport represents a unique opportunity for outstanding individuals to take part directly in a historic national undertaking—where professional expertise, international-standard thinking, and a strong sense of service to the nation are recognized and affirmed, together with broad opportunities for career advancement and long-term professional growth.

Join Masterise Group from the very beginning to build the foundations, define new standards, and create lasting value and legacy for your career, and for the pride of Vietnam.

JOB PURPOSE

Lead end-user support, service desk operations, workplace technology services, onboarding/offboarding processes, application L1 support, and operational automation for the VVIP Terminal.

KEY ACCOUNTABILITIES

• Lead IT Service Desk operations and ensure incident/request resolution within SLA.
• Provide VIP/VVIP technology support for executives, government users, terminal operators, and special events.
• Manage onboarding, offboarding, joiner/mover/leaver processes including account provisioning, access requests, and device setup.
• Provide daily operational support for IT, OT and ICT systems including network, WiFi, CCTV, ACS, BMS, meeting room systems, IPTV, telephony, and collaboration tools.
• Act as Level 1 Support for ERP and business applications including user support, access management, issue triage, and vendor escalation.
• Manage workplace technology readiness, meeting rooms, VIP lounges, and operational workstations.
• Manage IT assets, endpoint inventory, and device lifecycle activities.
• Administer ITSM platforms (Jira Service Management / ServiceNow...), workflows, approvals, and service catalogs.
• Manage Intune, MDM, software deployment, endpoint compliance, and policy administration.
• Develop operational automation using Power Automate, Power Apps, Forms, and scripting tools.
• Build operational dashboards, service reports, and KPI tracking to improve service quality and efficiency.

JOB REQUIREMENTS

• 5+ years in IT Support, Service Desk, Workplace Technology, or IT Operations.
• Experience leading Helpdesk or Service Desk teams.
• Strong knowledge of Microsoft 365, Active Directory, Entra ID, Windows Endpoint Management, ITSM Tools, LAN/WiFi troubleshooting, AV Systems, and ERP/Application Support.
• Experience with Intune, Power Automate, Power Apps, and process automation is preferred.