Specialist, IT Helpdesk (Gia Binh International Airport)

About Gia Binh

Gia Binh International Airport is a nationally strategic aviation infrastructure project, envisioned to shape the future of Vietnam's aviation sector and serve as a driving force for the development of the aviation economy, contributing to the country's overall economic growth in the era of global integration. The project has been entrusted by the Government and the Ministry of Public Security to Masterise Group—one of Vietnam's leading developers in real estate and infrastructure—to act as the investor partnering with the State in creating a landmark of national significance.

With the ambition to achieve international five-star airport service standards and be ranked among the world's Top 10 airports, Gia Binh International Airport is planned according to a next-generation airport city model. The project is developed as a world-class dual-use aviation hub, playing a strategic role in connecting key economic corridors, enhancing national competitiveness, and making a substantive contribution to the development of Vietnam's economy.

Working alongside Gia Binh International Airport represents a unique opportunity for outstanding individuals to take part directly in a historic national undertaking—where professional expertise, international-standard thinking, and a strong sense of service to the nation are recognized and affirmed, together with broad opportunities for career advancement and long-term professional growth.

Join Masterise Group from the very beginning to build the foundations, define new standards, and create lasting value and legacy for your career, and for the pride of Vietnam.

JOB PURPOSE

Provide frontline support for end users, workplace technology, business applications, and daily operational IT systems within the VVIP Terminal. Act as the first point of contact for incidents, service requests, onboarding/offboarding activities, and Level 1 application support.

KEY ACCOUNTABILITIES

• Execute joiner, mover, and leaver processes.
• Provision of user accounts, Microsoft 365 licenses, devices: Laptop/PC/Mobile..., and application access.
• Coordinate access revocation and asset recovery during offboarding.
• Support laptops, desktops, printers, mobile devices, Microsoft 365, Teams, Outlook, and workplace technologies.
• Troubleshoot LAN/WAN/WiFi connectivity issues and provide first-line technical support.
• Support CCTV, Access Control, Building Management System, Public Announce System, IPTV, Digital Signage, Telephony, and AV systems.
• Ensure readiness of VIP lounges, meeting rooms, and airport operational workstations.
• Provide Level 1 support for ERP and business applications.
• Handle password resets, access requests, user support, and issue triage.
• Escalate complex issues to application owners or vendors.
• Maintain application support documentation and knowledge base.

JOB REQUIREMENTS

Qualifications & Work Experience:

• 2–5 years of experience in IT Helpdesk, End User Support, or Service Desk operations.
• Knowledge of Microsoft 365, Active Directory / Entra ID, Windows Endpoint Support, LAN/WiFi troubleshooting, and ITSM tools.
• Basic ERP/Applications support experience.
• Strong customer service mindset and ability to support VIP users.
• Work in shift 8/24