Gim st quy trnh phc v, xut kin ci thin v trao di dch v. Tng hp v trnh duyt cho cc cp trn trc khi a vo thc hin.
Gim st khu vc quy bufffet, theo di cc thit b in, khu vc n ung, nh v sinh, bp v phng ht thuc.
H tr v phc v khch trong trng hp cn thit. Trc tip phc v vi khch VIP, CIP.
Chu trch nhim v cht lng phc v ca i tc trong ca trc.T chc hp giao ban vi i tc sp xp v phn chia nhim v; xut kin v h tr i tc.
Trong trng hp t trng vng mt, Gim St thay mt cho Trng ca gii quyt cc phn nn ca khch v cc vn pht sinh nh n thc ng, cht lng dch v v lm vic vi i tc m bo cht lng vn hnh.
C ngha v hon thnh tt cng vic c giao, chp hnh mnh lnh cp trn, ni quy lao ng, an ton, sn bay theo quy nh ca php lut.Phi hp vi cc b phn khc hon thnh tt cng vic.
YU CU CNG VIC
Tt nghip Cao ng tr ln cc chuyn ngnh Hng khng, Dch v du lch, Khch sn/Nh hng hoc tng t.
t nht 2 nm kinh nghim lm vic trong lnh vc khch sn/nh hng trong c ti thiu 1 nm kinh nghim v tr trng ca/ gim st.
C kin thc v ngnh m thc cao cp.
C kin thc c bn v hng khng dn dng.
K nng nn c: Hoch nh v t chc cng vic, Qun l nhm, Qun l thi gian, m phn, gii quyt vn v ra quyt nh, ...
C kh nng: Lm vic c lp v c tinh thn trch nhim cao; T duy hng n khch hng, ch ng on bit nhu cu; T duy ci m, sng to; T duy h thng, nng lc tng hp vn ; ...
QUYN LI
Lng cnh tranh, thng theo nng lc.
Tham gia y ch BHXH, BHYT, BHTN theo quy nh.
Ngh php nm, l, Tt theo lut Lao ng.
Hng u i cho ngi thn khi s dng cc dch v vui chi gii tr v ngh dng trong h thng tp on.
Bo him Suncare 24/7.
English
JOB DESCRIPTION
Observing the staff following service standard, given strategies for improvement & innovation service. However, strategies and development policies must be adopted by consensus from the board prior to implementation.
In case the operation is busy must be supporting and anticipate serving to the guests. Directly best take care to VIP, CIP.
Be responsible for the service quality of partners during the shift. Organize briefing meetings with partners to arrange and allocate tasks; provide suggestions and support to partners.
In the absence of the Team Leader, the Supervisor acts on behalf of the Shift Leader to handle customer complaints regarding issues such as food and beverages, service quality, and to work with partners to ensure operational quality.
To be obliged to complete the assigned work, execution of superior orders, labors regulations, safety, Airport with provision of laws. Co-operate with other departments to do a good job overall.
Job Requirements
Graduated from college or higher majoring in Aviation, Tourism, Hotel/Restaurant, or equivalent.
At least 2 years of work experience in the hotel/restaurant field, including a minimum of 1 year of experience in the position of shift leader/supervisor.
Have knowledge of F&B.
Have basic knowledge of Civil Aviation.
Required skills: Planning and organizing work, Team management, Time management, Negotiation, Problem-solving and decision-making, ...
Abilities: Work independently with a high sense of responsibility; Customer-oriented mindset, proactive in anticipating needs; Open and creative thinking; Systematic thinking, ability to synthesize issues; ...
Benefits
Competitive salary with performance-based bonuses.
Full participation in social insurance, health insurance, and unemployment insurance according to regulations.
Paid annual leave and public holidays as per labor law.
Family discounts for entertainment and resort services within the group.
