Thc y cc mi quan h cng tc vi cc c quan, b phn ti sn bay m bo vic cung cp dch v cho khch hng din ra mt cch hiu qu, chnh xc.
Xem xt v gii quyt phn hi v cc dch v c cung cp v lun c k hoch ti u ha s hi lng ca khch hng t m bo cht lng dch v mang n cho khch hng t tiu chun cao nht.
Chu trch nhim v hot ng kinh doanh v ti chnh ca phng ch.
ng vin, o to, pht trin v nh hng i ng nhn vin thng qua cc t o to ngn hn theo tng chuyn .
m bo duy tr mi quan h tt vi cc b phn trong cng ty, cng hng khng v cc i tc, nh cung cp.
Thay mt trng i din gii quyt nhng cng vic lin quan trc tip n phng ch, m bo tnh lin tc trong vn hnh ti phm vi cho php.
YU CU CNG VIC
Tt nghip Cao ng tr ln cc chuyn ngnh Qun tr kinh doanh, Qun l khch sn, Qun l du lch hoc tng t.
t nht 5 nm kinh ngim lm vic trong ngnh hng khng v dch v khch sn/nh hng trong c ti thiu 2 nm kinh nghim v tr qun l.
C kin thc v ngnh m thc cao cp.
C kin thc c bn v hng khng dn dng.
K nng nn c: Hoch nh v t chc cng vic, Qun l nhm, Qun l thi gian, m phn, gii quyt vn v ra quyt nh, ...
C kh nng: Lm vic c lp v c tinh thn trch nhim cao; T duy hng n khch hng, ch ng on bit nhu cu; T duy ci m, sng to; T duy h thng, nng lc tng hp vn ; ...
QUYN LI
Lng cnh tranh, thng theo nng lc.
Tham gia y ch BHXH, BHYT, BHTN theo quy nh.
Ngh php nm, l, Tt theo lut Lao ng.
Hng u i cho ngi thn khi s dng cc dch v vui chi gii tr v ngh dng trong h thng tp on.
Bo him Suncare 24/7.
English
JOB DESCRIPTION
Promote working relationships with agencies and departments at the airport to ensure the provision of services to customers in an efficient and accurate manner.
Review and resolve feedback on the provided services and always have plans to optimize customer satisfaction, thereby ensuring that the quality of services delivered to customers meets the highest standards.
Be responsible for the business operations and finances of the lounge.
Motivate, train, develop, and orient the team of employees through short-term training sessions on specific topics.
Ensure the maintenance of good relationships with SPA, ACV, suppliers.
On behalf of the SM handle tasks directly related to the lounge, ensuring operational continuity within the allowable range.
Job Requirements
Graduated from college or higher majoring in Business Administration, Hotel Management, Tourism Management, or equivalent.
At least 5 years of work experience in the aviation industry and hotel-restaurant services, including a minimum of 2 years of experience in a management position.
Have knowledge of F&B.
Have basic knowledge of Civil Aviation.
Required skills: Planning and organizing work, Team management, Time management, Negotiation, Problem-solving and decision-making, ...
Abilities: Work independently with a high sense of responsibility; Customer-oriented mindset, proactive in anticipating needs; Open and creative thinking; Systematic thinking, ability to synthesize issues; ...
Benefits
Competitive salary with performance-based bonuses.
Full participation in social insurance, health insurance, and unemployment insurance according to regulations.
Paid annual leave and public holidays as per labor law.
Family discounts for entertainment and resort services within the group.
