SOC Operation Inbound - Base in SOCE Samut Prakan (SPX Express)

1.Monitor and manage operation Inbound, FSOC, MS team by using the daily performance report, history of

excellence, and team development.

2.Works with internal and external functions to properly handle pushed-out parcels.

3.Improve the staff's Key Performance Indicators (KPIs) on productivity, quality, service level,

and stakeholder satisfaction on a continuing basis

4.Able to report to management concern party a summary of data, operational concerns, and

improvement procedures.

5.Optimized manpower from the planning team to operate as our cycle time and hourly volume

6.Coaching and advising team member

7.MPW Optimization, Planning, Leadership

8.Backlog chasing and SLA

- Good communication both Thai & Eng and stakeholder management skills.

- Analytical Skill with Arrival Curve understanding

- Strong working knowledge of Spreadsheets (Excel/Google Sheets).

- Able to work with Sorting Machine

- Multitasking and prioritizing skills.

- Work with fast, timeline and extra long working hours during campaign

- Mostly Afternoon/ Night Shift

- Fast Response, under pressure