Service Operations Specialist

WHAT WE CAN OFFER

13th month Salary.

Social health insurance

KPI bonus

Event performance bonus

Paid Annual leave

Professional and dynamic working

Competitive Salary (to be discussed more in interview)

Birthday welfare

Parking allowance

Other benefits as companys regulation

Teambuilding activities and social events (company trips, charity trip, New Years party, kickoff party, team building, lucky money)

A chance to develop working practices and knowledge base with foreigner manager.

A focus on personal and professional growth,

Entitled to Vietnamese national and public holidays according to the labor code

Job Descriptions

As aCustomer Service in operations, your will ensure the highest quality of customer service possible through providing excellent solutions for customers inquiries and issues leading by example.

Manage the day to day operation within your assigned team including process serving customers online or via hotline.

Coordinate with other team members regarding product pricing and support.

Make purchase orders for raw materials when requested by relevant team and record data

Process daily orders as per customers instructions and find better ways to deliver them faster to the recipient and coordinate with delivery providers.

Ability to focus and multi-tasking.

Ensure customer expectations are achieved/exceeded through excellent customer service and focus on feedback and weekly debrief to line manager.

Support the florist and processing team to make sure efficiency is maintained at all circumstances and orders have been delivered on time and with highest quality. Escalates issues to related departments if you/your team cannot be resolved quickly.

Take high responsibility for serving customers by wow Customer Service.

Get new initiatives to improve processes, daily task.

Willing to learn new things and adapt to the new environment quickly.

Support effective communication across the departments and creating a positive work environment.

Provide regular, transparent feedback and reporting on team performance to office Manager/ line manager.

Follow any other tasks assigned by office manager/line manager.

Job requirements

Minimum of 1-2 years customer service experience or in business operations.

Proactive attitude, hardworking, methodical and very structured, able to work both independently and within a team.

Good verbal and written communication skills both Vietnamese and English

Skills in listening, problem solving, and forward thinking

Ability to learn and adapt in a fast moving environment. Familiarity with Ecommerce is a plus.

High collaboration with all departments, open-minded & flexible align the process with counterparts from other functions.