Korean Customer Service [TEMP_2025_0608]

CHNG TI CN BN

WE NEED YOU

Tip nhn thng tin ca khch hng trn sn thng mi in t thng qua tin nhn v email.

Receive customer information from e-commerce platforms via messages and emails.

H tr v gii p cc thc mc v khiu ni ca khch hng.

Support and resolve customer inquiries and complaints.

y vn /ticket ln cc phng ban/PIC m bo s hi lng ca khch hng.

Escalate issues/tickets to relevant departments/persons in charge to ensure customer satisfaction.

X l cc yu cu ca khch hng v dch v v sn phm da trn hng dn.

Handle customer requests regarding services and products based on provided guidelines.

Cp nht cc thng tin, bo co lin quan ln h thng.

Update relevant information and reports into the system.

Thc hin cc cng vic khc theo phn cng ca Qun l.

Perform other tasks as assigned by the Manager.

LM VIC TI

WORK LOCATION

• TP.HCM: Ta nh Scetpa - 19A Cng Ha, P.12, Q. Tn Bnh, TP.HCM
• Ho Chi Minh City: Scetpa Building - 19A Cong Hoa Street, Ward 12, Tan Binh District, HCMC
• H Ni: Ta nh VTC Online, 18 Tam Trinh, Q. Hai B Trng, H Ni
• Hanoi: VTC Online Building, 18 Tam Trinh Street, Hai Ba Trung District, Hanoi

THI GIAN LM VIC

WORKING HOURS

Thi gian lm vic: 24/7, xoay ca 8 ting/ngy, 5 ngy/tun.

Working hours: 24/7, rotating shifts of 8 hours/day, 5 days/week.

Off ngu nhin 2 ngy/tun. Lch lm vic s c sp xp v thng bo trc.

Random 2 days off per week. Work schedule will be arranged and announced in advance.

YU CU

REQUIREMENTS

Thnh tho ting Hn TOPIK 4 tr ln.

Proficient in Korean, TOPIK level 4 or above.

C kh nng hiu cch din t thng dng, gn gi trong giao tip thc t ca ngi Hn.

Able to understand common and natural expressions in Korean communication.

t nht 1 nm kinh nghim trong lnh vc chm sc khch hng hoc tng i.

At least 1 year of experience in customer service or call center.

t tc g ting Hn ti thiu 100 k t/pht theo bi kim tra Hancom Taja.

Korean typing speed of at least 100 characters/minute, based on Hancom Taja typing test.

C th lm ton thi gian (khng vng lch hc).

Available for full-time work (no class schedule conflicts).

K nng gii quyt vn .

Problem-solving skills.

Sn sng lm vic vo cui tun v ngy l.

Willing to work on weekends and holidays.

CH & PHC LI

BENEFITS & COMPENSATION

Thu nhp ln n hn 22.000.000 ng/thng (Lng gross 20.000.000 + Thng KPIs n 2.000.000).

Monthly income up to over 22,000,000 VND (Gross salary: 20,000,000 VND + KPI bonus up to 2,000,000 VND).

Lng thng 13.

13th-month salary.

Ph cp ca m 30% LCB.

Night shift allowance: 30% of base salary.

Xt tng lng 1 ln/nm, l trnh thng tin r rng.

Annual salary review with clear career advancement path.

Tham gia y ch bo him: BHXH, BHYT, BHTN.

Full participation in insurance schemes: Social Insurance, Health Insurance, Unemployment Insurance.

Qu cho nhn vin vo cc dp L, Tt.

Holiday and Tet gifts for employees.

Cc hot ng team building hng nm.

Annual team building activities.

Trang b y trang thit b lm vic.

Fully equipped working facilities.

o to nghip v v k nng trc khi bt u cng vic.

Professional training before starting the job.

LIN H

CONTACT

• Email: [Confidential Information]
• Hotline/Zalo: 0917 727 173