Senior Student - Teacher Liaison

ABOUT THE COMPANY

Welcome to Ni Hao Ma - Mandarin Learning Lab (NHM VIET NAM), an international EdTech company dedicated to delivering a world-class Mandarin learning experience to all learners. Our mission is to empower learners to explore, engage in, and excel in the language and culture anytime, anywhere.At NHM VIET NAM, we envision becoming a top-of-mind Mandarin learning community where learners of all levels can connect, support, and inspire each other. Our core values include joyful and shared experiences, modern and trendy Mandarin, a trusted environment, and thoughtful service. With NHM VIET NAM, expecting uniqueness and enriching learning experiences sets us apart from others. You love to work in an international and professional environment with dynamic colleagues Join us on this exciting journey!

KEY RESPONSIBILITIES:

1. Student & Parent Communication

• Act as a key communication point between students, parents, teachers, and the EC Team.
• Monitor student needs, concerns, satisfaction, and learning progress, and provide timely support.
• Communicate with Mandarin-speaking parents in Chinese when required.

2. Student Retention & Re-enrollment

• Own the re-enrollment process for assigned students, from identifying upcoming course completion to follow-up and payment confirmation.
• Monitor remaining credits, attendance, progress, and engagement to identify re-enrollment opportunities and at-risk students.
• Consult parents on suitable courses and learning pathways based on students needs and progress.
• Follow up on pending re-enrollment cases and coordinate with the EC Team to improve conversion.
• Track re-enrollment status and reasons for non-renewal and propose actions to improve retention.

3. Class Setup & Attendance Management

• Ensure class information is accurately set up and maintained in the system, including the correct students, teacher, class schedule, lesson time, and lesson duration.
• Manage and update student attendance accurately and on time.
• Immediately update the system when there are any changes to students, teachers, schedules, class duration, or other class-related information.
• Regularly check system data to ensure attendance and class records are complete, accurate, and aligned with actual class operations.

4. Academic Operations

• Support class scheduling and smooth lesson execution.
• Coordinate with teachers to ensure students receive appropriate academic support.
• Monitor attendance and engagement and follow up on repeated absences or disengagement.

5. Student Progress & Quality

• Monitor student academic progress and identify students requiring additional support.
• Ensure teachers complete required assessments and learning updates.
• Report academic risks, student concerns, and service quality issues to the Center Manager.

6. Reporting & Coordination

• Maintain accurate records of student status, attendance, remaining credits, and re-enrollment progress.
• Prepare regular reports on retention, re-enrollment, attendance, and student concerns.
• Work closely with the EC Team, teachers, and Center Manager to improve the student journey.

7. Events & Engagement

• Support academic events, workshops, and cultural activities to enhance student engagement.
• Encourage students and parents to participate in relevant NHM activities and learning communities.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Bachelor's degree in Education, Business Administration, or a related field.
• 2+ years of experience in academic operations, student/parent support, customer service, sales, or related roles, with experience in student retention or re-enrollment preferred.
• Fluent in English; Chinese language skills are an advantage.
• Proficient in OOOLAB or similar classroom management and attendance systems.
• Strong organizational, communication, follow-up, and problem-solving skills.
• Strong attention to detail and ability to maintain accurate student, class, and attendance records.

WORKING TIME: 12.30 - 8.30pm from Monday to Thursday, 9.00 -6.00pm on Friday and 8.30-5.30pm on Saturday

SALARY: 11.000.000 - 13.000.000 VND/month (gross), not include incentives for Reenrollment

LOCATION: 218 Nguyen Van Huong, An Khanh Ward, HCMC

HOW TO APPLY

Send your CV or resume to email: [Confidential Information] with title [Nihaoma] - Position - Full name. For further information about Ni Hao Ma - Mandarin LearningLab, please kindly contact us through our website or fanpage if you have any questions.