Senior Product Designer

YOUR JOB RESPONSIBILITIES:

Design and launch experiences that empower, inform and delight customers and colleagues;

creating lasting value for customers and for our business.

A product designer works out the best way to let users interact with products and services, in

terms of both overall flow and at the level of individual design elements. The role has the

responsibility for applying human-centred design (HCD) techniques to create best in class,

usable and inclusive designs for products, services and features to achieve the strategic

ambition of improving our customer and banker experience.

A Senior Product Designer is an experienced designer who:

• Works with minimal support
• Support and mentor others
• Works with others to develop design concepts
• Has responsibility across complex products and services,
• Help set direction and embed good practice within teams
• Make important decisions based on research and understand how this research impacts others
• Works collaboratively with various teams across NAB and communicates well with a wide range of stakeholders, team members and customers.

ESSENTIAL CAPABILITIES:

• Mindset - A solid grasp of human-centred design (HCD) applying customer-centric and design thinking to create outstanding customer and banker experiences. Have a growth mindset striving for personal and organisational growth.
• Journey Mapping – Solid experience in stakeholder, empathy and journey mapping and creating personas and archetypes
• Research – Perform desktop research such as landscape and literature reviews, competitive analysis, trend monitoring and go to market analytics
• Interviews and Testing – Plan and conduct interviews and testing using various techniques and translate insights into solid design solutions and provide strong rationale for the design decisions made
• Benchmarking – define key metrics for evaluating usability and overall user experience using benchmarking tools such as System Usability Scale (SUS) and Standard User Percentile Rank Questionnaire (SUPR-Q)
• Storyboards and Userflows – Competent in scenario planning, creating story boards, userflows, taskflows and wireflows including error scenarios and task analysis.
• Prototyping – Strong experience using a variety of prototyping methods including low, mid & high-fidelity prototypes, wireframes, interaction design, information architecture and accessible content hierarchies, flow sequencing, and page-level structures.
• Design System and Digital Layout – Experience with design systems including creating component design & specification and experience patterns. Experience creating digital layouts and responsive design.
• Accessibility – Experience applying accessibility guidelines to create inclusive design
• Collaboration - Ability to collaborate closely with a cross functional team of Designers, Product Owners, Technical Analysts, Engineers/Developers and other experts across the business to define cohesive, accessible, attractive design standards, interaction patterns and styles across our entire suite of products.
• Communication - Proven experience communicating between technical and business stakeholders, building rapport and maintaining stakeholder relationships, communicating confidently and presenting in a clear, concise and articulate manner to all stakeholders.

YOUR SKILLS & EXPERIENCE:

• At least 5 years experience working as a product designer or UX/UI designer.
• Experience within a finance or service industries
• Excellent working knowledge of the design process, experience design methodologies and principles
• Demonstrated experience working in Agile, using agile tools & methods.
• Strong ability to independently perform the essential capabilities required in this role.
• Proven experience using design processes and tools to digitise experiences including the use of Figma, Optimal Workshop and Adobe Creative Suite.
• Extensive experience in visual design and user interactions
• Strong understanding of HTML/CSS