Senior Outsourced Vendor Management - Workforce Management, SPX Express
Senior Outsourced Vendor Management - Workforce Management, SPX Express
spx express4-6 Years
- Posted 12 days ago
- Be among the first 10 applicants
Job Description
Job Description
- Closely monitor daily BPO performance, take action internally & externally to achieve SLA. Process daily/monthly booking to Vendors & resolve related BPO incidents in assigned areas.
- Frequent meeting/analysis/review/build relationships with Vendors and internal stakeholders to ensure smooth business operations.
- Work with related teams to investigate/resolve issues/incidents related to BPO/staff from vendors.
- Proactively work with Vendors & internal team to resolve bottlenecks in process/operations, ensuring end-to-end BPO fulfillment & quality.
- Understand business landscape, continuously benchmark with other markets/businesses who also use similar BPO supplies to ensure our strong position in the market.
- Contribute & process vendor evaluation with internal teams.
- Other tasks are assigned by the Company from time to time.
- Min 4+ years of experience in workforce management or related roles.
- Solid communication and stakeholder management skill, both internally and externally.
- Data and SOP-driven, with strong problem-solving and decision-making abilities.
- Thrives in fast-paced settings, delivering results under pressure and within tight deadlines.
- Willing to be hands-on with solid project management and execution abilities.
- Result-oriented and proactive approach in identifying and capitalizing on opportunities.
More Info
About Company
Skills:
Project management, Workforce management
Skills:
Project Management, Workforce Operations, Logistics, Hr Operations, Stakeholder Management, Cross-functional Coordination, Business Analysis, e-commerce