Senior Outsourced Vendor Management - Workforce Management, SPX Express

4-6 Years

Job Description

Closely monitor daily BPO performance, take action internally & externally to achieve SLA. Process daily/monthly booking to Vendors & resolve related BPO incidents in assigned areas.
Frequent meeting/analysis/review/build relationships with Vendors and internal stakeholders to ensure smooth business operations.
Work with related teams to investigate/resolve issues/incidents related to BPO/staff from vendors.
Proactively work with Vendors & internal team to resolve bottlenecks in process/operations, ensuring end-to-end BPO fulfillment & quality.
Understand business landscape, continuously benchmark with other markets/businesses who also use similar BPO supplies to ensure our strong position in the market.
Contribute & process vendor evaluation with internal teams.
Other tasks are assigned by the Company from time to time.

Min 4+ years of experience in workforce management or related roles.
Solid communication and stakeholder management skill, both internally and externally.
Data and SOP-driven, with strong problem-solving and decision-making abilities.
Thrives in fast-paced settings, delivering results under pressure and within tight deadlines.
Willing to be hands-on with solid project management and execution abilities.
Result-oriented and proactive approach in identifying and capitalizing on opportunities.