Senior Business Analyst, Regional Operations (Return and Refund)
Job Description
Job Description:
- Lead key projects related to returns and refunds process/product improvement and define key metrics to measure project success
- Draw insights from data sets and apply data-driven methods to identify user pain points related to returns and refund journey on Shopee
- Identify and design initiatives to solve operational issues related to returns and refunds
- Create project plan and align timelines and dependencies with different stakeholders
- Size the impact of the identified initiatives to help with prioritisation of the features
- Collaborate with local operations and product teams to refine proposed solutions and implement initiatives to improve user experience and optimise cost
- Collaborate with product stakeholders to implement system driven initiatives
- Monitor performance of initiatives post launch and identify improvement opportunities or gaps
Requirements:
- A Bachelor's degree in Statistics, Mathematics, Business Analytics, Computer Science or any relevant degree, with at least 3 years of relevant work experience
- Strong analytical and problem-solving skills with proficiency in Python and SQL for data analysis and reporting
- Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them
- Strong desire to work on and take ownership of product-related projects to drive platform improvements and enhance end-user experience
- Ability to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely manner
- Ability to thrive in a dynamic and collaborative environment
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Key Skills
About Company
Skills:
Cloud Technologies, Requirements Management, Business Process Analysis, Data Analytics, Modern Data and Analytics Platforms, GenAI, Business Intelligence Solutions, Stakeholder Engagement, Ai
Skills:
system integration, Apis, Business Process Analysis, Workflow Design, Sql, Bpmn, Accounting and Finance processes, Data Mapping
Skills:
Sql, Advanced Excel, Looker Studio, Google App Script, Automated fee-collection and billing data systems, BI visualization tools
Skills:
Power Bi, Tableau, Sql, Excel, Python, Google Data Studio, AI GenAI tools, Looker, Metabase, R, experimentation, Segmentation