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Shopee

Senior Business Analyst, Regional Operations (Return and Refund)

Shopee
Vietnam
3-5 Years
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  • Posted 22 days ago
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Job Description

Job Description:

  • Lead key projects related to returns and refunds process/product improvement and define key metrics to measure project success
  • Draw insights from data sets and apply data-driven methods to identify user pain points related to returns and refund journey on Shopee
  • Identify and design initiatives to solve operational issues related to returns and refunds
  • Create project plan and align timelines and dependencies with different stakeholders
  • Size the impact of the identified initiatives to help with prioritisation of the features
  • Collaborate with local operations and product teams to refine proposed solutions and implement initiatives to improve user experience and optimise cost
  • Collaborate with product stakeholders to implement system driven initiatives
  • Monitor performance of initiatives post launch and identify improvement opportunities or gaps

Requirements:

  • A Bachelor's degree in Statistics, Mathematics, Business Analytics, Computer Science or any relevant degree, with at least 3 years of relevant work experience
  • Strong analytical and problem-solving skills with proficiency in Python and SQL for data analysis and reporting
  • Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them
  • Strong desire to work on and take ownership of product-related projects to drive platform improvements and enhance end-user experience
  • Ability to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely manner
  • Ability to thrive in a dynamic and collaborative environment

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
Product Management
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 76205749

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Last Updated: 29-06-2026 06:57:18 PM
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