Senior Business Analyst, Regional Operations (Return and Refund)
Job Description
Job Description:
- Lead key projects related to returns and refunds process/product improvement and define key metrics to measure project success
- Draw insights from data sets and apply data-driven methods to identify user pain points related to returns and refund journey on Shopee
- Identify and design initiatives to solve operational issues related to returns and refunds
- Create project plan and align timelines and dependencies with different stakeholders
- Size the impact of the identified initiatives to help with prioritisation of the features
- Collaborate with local operations and product teams to refine proposed solutions and implement initiatives to improve user experience and optimise cost
- Collaborate with product stakeholders to implement system driven initiatives
- Monitor performance of initiatives post launch and identify improvement opportunities or gaps
Requirements:
- A Bachelor's degree in Statistics, Mathematics, Business Analytics, Computer Science or any relevant degree, with at least 3 years of relevant work experience
- Strong analytical and problem-solving skills with proficiency in Python and SQL for data analysis and reporting
- Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them
- Strong desire to work on and take ownership of product-related projects to drive platform improvements and enhance end-user experience
- Ability to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely manner
- Ability to thrive in a dynamic and collaborative environment
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Key Skills
About Company
Skills:
Go To Market (GTM) Strategy, Sql, Performance marketing, Data Analysis, Affiliate Marketing
Skills:
Agile Scrum, Sql, Documentation, IT systems
Skills:
Agile Methodology, Wireframes, Databases, Scrum framework, Elicitation, Api, System Integration, Requirement Analysis, Technical Analysis, Business Analysis, Project Management, Prototypes, User Interfaces, Business Modelling
Skills:
Aml, Functional Specifications, Workflows, Jira, Figma, Scrum, Fraud Management, Lucid Chart, project methodology, writing use cases, Business Processes, digital platforms, core banking platforms, Card Onboarding, Agile development processes, Miro
Skills:
Requirement Analysis, Power Bi, Data Cleansing, Excel, Power Query, AI-assisted analysis, Data Analysis, Business Modelling, User Story definition, data reporting