Seller Quality & Compliance Lead
Seller Quality & Compliance Lead
Shopee2-4 Years
This job is no longer accepting applications
Job Description
Job Description:
- Oversee seller compliance across the full journey - onboarding, operation and offboarding to ensure sellers meet platform standards and legal requirements.
- Build and improve control processes based on policy, seller type, and business risk.
- Review seller performance through data metrics, operational behaviors, and supporting documents (licenses, contracts, brand authorization).
- Handle seller complaints and appeals with fairness and transparency.
- Collaborate closely with BD, Legal, and cross-functional teams to align compliance and brand protection practices.
- Lead and coach a team of 10â€15 in-house and BPO reviewers to maintain quality, productivity and operational integrity.
- Drive improvement projects, identify root causes, and propose data-backed solutions to enhance efficiency and platform trust.
Requirements:
- 2+ years of experience in e-commerce, logistics or compliance operations.
- Strong analytical and data skills, proficient in Excel/Google Sheets dashboards.
- Experience in seller verification, brand/IP control, or compliance operations.
- Excellent communication and stakeholder management abilities.
- Leadership experience in managing BPO or in-house teams.
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Key Skills
About Company
Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.