Seller Engagement - Seller Education Associate - Shopee

• Plan and execute communication and education activities to help sellers understand and adopt new policies, initiatives, and programs
• Develop and deliver clear, engaging training materials (presentations, guides, videos, e-learning modules, etc.) for sellers and internal audiences
• Coordinate end-to-end execution of seller education campaigns, including scheduling, communication rollout, and performance tracking
• Collaborate with cross-functional teams (e.g., BD, Marketing, COO, Operations,...) to ensure consistent and accurate messaging to sellers
• Monitor and analyze training effectiveness using feedback and performance data to improve content and delivery methods
• Support community engagement activities to strengthen Shopee's relationship with seller groups and improve awareness of educational initiatives
• Standardize templates and processes for training content and communication materials to ensure consistency and scalability
• Other tasks as assigned.

• Fresh graduates or candidates with less than one year of experience in training, communication, or community management, preferably in e-commerce or a fast-paced digital environment
• Strong communication and presentation skills in both Vietnamese and English
• Ability to translate complex policies or product updates into simple, actionable guidance for sellers
• Experience in content creation (presentations, e-learning, video scripts) is an advantage
• Data-driven mindset with basic analytical skills to measure and improve campaign effectiveness
• Collaborative attitude with the ability to coordinate across multiple teams and stakeholders
• Willingness to travel for on-ground training or engagement events
• Excellent communication skills in both Vietnamese and English.

Please note that only shortlisted candidates will be contacted for the next steps within three weeks.