Sales Manager

Company Description

Windsor Plaza Hotel is committed to delivering exceptional guest experiences by upholding high standards and values. With a focus on hospitality excellence, the hotel strives to balance guest satisfaction, employee engagement, operational efficiency, and financial performance.

Role Description

Drive revenue from the all market segments across Rooms, F&B, and Events by executing sales strategies, developing key accounts, and leveraging data and digital tools to maximize conversion and market share.

Job Description

1.Sales execution & business development

• Execute segment sales strategy as defined by Line Manager
• Proactively acquire new clients and grow existing accounts (Corporate, MICE, Wedding, Leisure)
• Maintain strong relationships with Chinese corporate clients, travel agencies, and event partners
• Conduct sales calls, client meetings, and site inspections

2.Revenue & conversion management

• Manage the full sales cycle: lead generation → negotiation → closing → follow-up
• Drive conversion of enquiries into confirmed business
• Maximize revenue across Rooms, F&B, and Events

3.Market insight & data utilization

• Track and analyze: conversion rates, booking trends, lead sources
• Provide market insights and competitor updates to DOS
• Support revenue forecasting and segment performance tracking

4.Digital & AI-enabled sales

• Utilize digital platforms (WeChat, OTAs, social media) to generate leads and engage clients
• Apply AI tools and data insights to improve targeting and sales efficiency
• Support execution and tracking of marketing campaigns

5.Sales operations

• Manage bookings, contracts, and client communications
• Ensure accurate data entry in CRM (Delphi)
• Coordinate with internal teams for smooth event execution

Key competency

• Strong understanding of Chinese market and client behavior
• Solid sales execution and account management skills
• Data-aware with ability to interpret sales performance
• Familiar with digital platforms and basic AI tools for sales
• Results-driven with strong communication and negotiation skills

Qualifications

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
• At least 3–5 years of sales experience in 4-5 star hotels, with a proven track record in managing the Chinese market segment.
• Professional fluency in English is a must; Mandarin/ Cantonese speaking is a plus.
• Strong understanding of Chinese corporate clients, travel agencies, and social event trends.
• Excellent negotiation, presentation, and networking skills. Ability to handle multiple booking types (Rooms, F&B, Events) simultaneously.