Regional Key Account Manager

Role Description The Regional Key Account Manager is a full-time, on-site role based in Ho Chi Minh City. This role is responsible for managing and growing relationships with key customers in the paper packaging sector, ensuring high levels of service, satisfaction, and retention. Day-to-day tasks include developing and executing regional account plans, monitoring sales performance, and identifying opportunities to expand product usage and revenue within assigned accounts. The Regional Key Account Manager will conduct regular customer visits, coordinate with internal teams on pricing, production, and delivery, and handle contract negotiations and renewals. The role also involves market analysis, forecasting, reporting on account activities, and aligning customer needs with company capabilities to support long-term business growth.
Qualifications

• Candidates should possess strong Account Management and Key Accounts skills to manage strategic customers and drive long-term partnerships.
• Candidates should possess solid Analytical Skills to interpret sales data, forecast demand, and support data-driven business decisions.
• Candidates should possess Business Planning capabilities to develop regional account strategies, sales plans, and growth initiatives.
• Candidates should possess Customer Service skills to respond to client needs, resolve issues promptly, and maintain high satisfaction levels.
• Strong communication and negotiation skills, with the ability to present solutions and influence stakeholders.
• Experience in B2B sales or account management, preferably in packaging, manufacturing, or related industries.
• Proven ability to work cross-functionally with operations, logistics, and finance to meet customer and business objectives.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
• Comfort with using CRM and basic office software to manage accounts and reporting.
• Ability to travel within the region as needed and work effectively in an on-site team environment.