Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services to support the growing healthcare needs in this region.
The company was started a hundred years ago and has grown to become a multibillion-dollar business covering 17 markets with over 12,000 employees. Our people serve more than 200,000 medical facilities and work with over 450 clients, including the top 20 pharmaceutical companies in the world.
Purpose of the Role:
Zuellig Pharma is accelerating the growth of eZRx, our digital platform transforming how healthcare buyers and sellers connect across Asia. We are looking for a Engagement & Growth Product Manager who will act as a product builder and owner for engagement initiatives from CRM journeys to loyalty mechanics and conversion optimization.
This is not an operator role. You will be hands-on in designing, testing, and owning product features and experiments that drive adoption, retention, and loyalty. Working closely with tech, data and commercial teams, youll help shape how buyers and sellers experience eZRx and make it the leading digital healthcare platform in Asia.
What Youll Do :
- Build and own Engagement CRM journeys (emails, notifications, app and onsite) defining segments, triggers, and lifecycle flows.
- Design and iterate on voucher and loyalty programs to increase repeat orders and strengthen seller engagement.
- Map and optimize specific user journeys (e.g., onboarding, repeat orders), running A/B tests and funnel experiments.
- Partner with product and data teams to enhance recommendation engines, search, and ranking logic.
- Contribute to AI-driven pilots (dynamic pricing, predictive ordering, personalized engagement and more).
- Translate insights into feature proposals, MVPs, and experiments, owning execution and success metrics.
- Influence leadership across markets, roadmaps and scaling priorities.
- KPIs will be Buyer growth, Transaction rate and Repurchase rate, and Seller sales growth
What will make you successful:
Must-Have:
- 35 years of experience in product, CRM, or growth roles within digital, B2B SaaS, or marketplace environments.
- Proven ability to take ownership of product features or experiments and deliver measurable results.
- Experience with CRM platforms (Braze, Salesforce, CleverTap, HubSpot, etc.) and product analytics (GA4, Mixpanel) is preferred.
- Knowledge of SQL, GCP, and BigQuery will be a plus for data-driven decision making.
Advantage to Have:
- Entrepreneurial mindset: proactive, curious, and eager to innovate inside a corporate environment. You believe your scope will be as big as your ambition.
- Strong communication skills and ability to work cross-functionally with product, tech, and commercial teams.
- Interest in Growth, eCommerce, B2B marketplaces, and AI-driven personalization.
What we offer:
- We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
- We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
- As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
- Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
- Our Total Rewards program is designed to support your overall well-being in every aspect.
