Project Management – Fraud Operations (SPX Express)
Job Description
Job Description:
- Define and oversee fraud management framework, policies, and controls across parcel pickup, transit, and delivery processes.
- Monitor fraudulent activities (e.g., fake COD orders, lost/stolen parcels, account takeovers, seller fraud, identity misuse).
- Partner with Risk, Compliance, and Operations to design early-warning mechanisms and detection models.
- Establish PMO governance for fraud-related initiatives, ensuring standardized project planning, reporting, and prioritization.
- Track progress of fraud prevention projects
- Manage cross-functional project timelines, budgets, and resource allocations.
- Work with hub/line-haul/last-mile operations to close fraud loopholes and enforce compliance.
- Analyze fraud trends, root causes, and operational gaps to recommend process improvements.
- Implement KPIs to measure fraud detection efficiency, financial loss recovery, and process adherence.
Requirements:
- Bachelor's degree in Business, Supply Chain, Risk Management, Banking or related field.
- 3-5 years in project management, fraud/risk operations, or logistics/express delivery.
- Proven ability to manage cross-functional projects with governance and reporting.
- Analytical skills with proficiency in Excel/SQL experience with BI tools (Power BI/Tableau).
- Excellent stakeholder management, communication, and change management skills.
- High integrity, problem-solving mindset, and ability to work in a fast-paced environment.
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