Department: Project Management (MCN Division)
Reporting to: Project Lead (A-Class)
Employment Type: Full-time
I. About THN Network
THN is a leading Social Commerce and Influencer Marketing agency in Vietnam, specializing in end-to-end livestream production and affiliate solutions. Leveraging an extensive network of top-tier content creators and seasoned strategists, we empower brands to transform audience engagement into measurable business growth. Over the years, THN has established itself as a trusted strategic partner for prominent multinational brands across the FMCG, Fashion, Beauty, and Lifestyle sectors. At THN, we believe in building authentic connections between creators, communities, and brands. By synthesizing creative strategies, data-driven insights, and cutting-edge digital platforms, we deliver high-impact campaigns that drive both brand awareness and sustainable GMV growth.
II. Job Summary
You are the frontline support for our rising creators. You will manage daily booking schedules, facilitate sample deliveries, and provide remote operational guidance to help A-Class creators execute their daily livestreams successfully.
III. Key Responsibilities
- Creator Onboarding & Incubation Pipeline: Execute standardized onboarding protocols for rising creators. Guide new talents through comprehensive platform setups, rigorous policy compliance training, and foundational livestream techniques to accelerate their time-to-productivity.
- High-Volume Logistics & Affiliate Coordination: Orchestrate mass product sample logistics, ensuring timely delivery for dozens of concurrent creators. Meticulously manage the TikTok Seller Center to configure affiliate links, deploy promotional vouchers, and verify deal accuracy prior to daily broadcasts.
- Daily Broadcast Operations & Support: Monitor daily livestream schedules and attendance across the A-Class portfolio. Provide rapid, remote technical troubleshooting and operational guidance to ensure uninterrupted, high-quality broadcasts.
- Performance Tracking & Funnel Management: Systematically track daily commercial metrics (GMV, Conversion Rate, Viewership). Consolidate performance data to provide actionable feedback to creators and assist the Project Lead in identifying top-performing talents for S-Class graduation.
- Cross-Functional Collaboration: Serve as the primary operational conduit between the creators and internal teams (Brand Partnerships, Livestream Operations, and Supply Chain) to streamline workflows and resolve any cross-departmental bottlenecks.
IV. Candidate Profile
- Educational Background: Bachelor's degree in Business Administration, E-commerce, Marketing, Communications, or a related field.
- Professional Experience: 1-2 years of practical experience in E-commerce operations, creator support, community management, or project coordination, preferably within an MCN, digital agency, or e-commerce platform.
- Industry Acumen: Solid understanding of the TikTok Shop ecosystem, TikTok Affiliate Program (TAP), Seller Center management, and fundamental livestream operational workflows.
- Core Competencies: Exceptional organizational and multitasking capabilities. A strong customer-service mindset with the ability to handle high-volume logistical tasks and troubleshoot operational issues swiftly.
- Work Style: Detail-oriented, proactive, and resilient. Capable of thriving in a fast-paced, high-volume environment while maintaining strict adherence to standard operating procedures.
- Language Proficiency: Fluent in Vietnamese; professional proficiency in English (written and spoken)
V. What We Offer
- Competitive Compensation: Attractive base salary plus performance-based bonuses/commissions linked to campaign success.
- Career Growth: Bi-annual performance reviews (every 6 months) offering a clear roadmap for career advancement.
- Health & Well-being: Comprehensive premium health insurance, 12 days of annual leave, and statutory public holidays.
- Dynamic Environment: A vibrant, fast-paced agency culture that fosters innovation. Direct exposure to the latest social commerce trends and opportunities to work closely with top KOLs and leading global brands.
- Operational Allowances: Grab Business account for transit and meal allowances for overtime/night shifts (applicable to specific roles).
V. Working Location: 118, Huynh Tan Phat, Tan Thuan Ward, HCMC, Vietnam.
Thank you for your interest in joining THN Network!
