Operations Specialist - Process Optimization, SPX Express

Monitor Trends & Analyze Issues:

• Track delivery trends, including investigating stuck or lost parcels and extended lead times.
• Develop comprehensive reports detailing issues and proposing actionable improvement plans.

Establish Processes & Draft SOPs:

• Create and implement new operational processes.
• Draft and circulate standard operating procedures (SOPs) to ensure clarity and alignment across teams.

Resolve Escalations:

• Promptly address and resolve escalated issues such as misdelivered, stuck, lost, or damaged parcels, ensuring minimal disruption to operations.

Test Features & Implement Rollouts:

• Support the testing and rollout of new operational features to enhance overall process efficiency.

Conduct Quality Checks & Improve Processes:

• Perform sample quality checks on operational processes, including delivery proofs.
• Collaborate with relevant teams to drive continuous quality improvement initiatives.

Lead Projects & Execute Tasks:

• Manage and actively participate in mini-projects aimed at boosting operational efficiency and effectiveness.

• Diploma or Bachelor's Degree in logistics, business administration, or a related field.
• Working experience in logistics, customer service, or a related area is advantageous.
• Proficiency in MS Excel, with strong numerical skills to analyze trends and data effectively.
• Excellent organizational and time management abilities, with the capacity to work efficiently under pressure.
• Strong communication and interpersonal skills, with the ability to multitask and maintain accuracy in a fast-paced environment.