Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
Job Purpose
The Communication Senior Specialist supports the successful delivery of operational service initiatives by assisting in the execution of change and process transformation activities. The role focuses on the communication & engagement with people and process aspects of change, contributing to the smooth transition of systems, workflows, and operating models to ensure effective adoption and minimal disruption. Working closely with the Change Management Manager, the specialist helps implement change plans, communication activities, and adoption initiatives that enhance employee engagement, mitigate operational risks, and improve productivity. The role also supports the promotion of change best practices across business‑as‑usual operations, system enhancements, and transformation initiatives within Prudential Vietnam's Operations team.
Job Responsibilities
- Execute change communication and engagement activities across the change lifecycle (from readiness and deployment to post‑implementation adoption)
- Support the planning and execution of change management activities for operational initiatives, system enhancements, and process transformations across the Operations division.
- Develop and manage change communication materials (e.g. presentations, toolkits, guides, internal campaigns) to support awareness, understanding, and adoption.
- Coordinate with internal stakeholders (Ops teams, Tech, Distribution, MKT, HR, PMs) to ensure change activities are aligned with project milestones and operational readiness.
- Support stakeholder engagement activities, including working with Distribution channels and frontline teams to ensure effective change adoption and feedback loop.
- Manage creative production activities related to change initiatives, including content development and coordination with vendors/designers where applicable.
- Track and report on change management activities, adoption indicators, and engagement outcomes to support continuous improvement.
- Promote change management best practices and support a change‑ready mindset within business‑as‑usual operations.
- Perform other tasks as assigned by the Line Manager or Company Management.
Job Accountability /
This role is:
- Accountable for ensuring change communication and engagement activities are delivered on time, aligned with project milestones, and fit for Operations context.
- Accountable for effective execution of change management deliverables that support operational readiness and adoption for assigned initiatives.
- Accountable for the quality, consistency, and effectiveness of change communication materials and engagement tools produced.
- Accountable for stakeholder coordination under assigned change initiatives, ensuring feedback is captured and escalated where required.
- Accountable for tracking, consolidating, and reporting change adoption and engagement indicators as assigned by the Line Manager.
Job Requirements / Yêu cầu
Qualifications
- At least with University/College degree with experience in Customer relations management.
Experience
- At least 3 years of experience in related field with proven achievements, including marketing/creative agency background.
Knowledge and skill / Kiến thức v kỹ năng
- Technical skill
- Canva & PowerPoint design.
- Copy writing & knowledge of communication material adaptation.
- Verbal & writing communication
- Fluency in MS Office & Business English.
- Event execution is a big plus.
- Experienced with Distribution/Sales Activation is a plus.
- Customer centricity and positive mind-set.
- Ambitious to deliver innovation and high performance.
- Nimble and responsive to meet demands, can manage multiple demands and agile when business needs and requirements change.
- Strong teamwork spirit and skill.
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
