Operation Planning Associate, FBS Shopee

1. Demand & Performance Planning

• Consolidate sales projections from Commercial teams and support the development of warehouse-level operational plans.
• Translate sales forecasts into basic outbound plans and daily operational metrics under guidance from senior team members.
• Monitor performance against plans, highlight gaps, and support adjustment actions to maintain operational efficiency.
• Assist in improving forecast accuracy through data review and cross-team coordination.
• Support the enhancement of planning frameworks to improve long-term alignment between Commercial and Operations teams.

2. Ops Continuity Planning

• Assist in planning for peak periods such as campaigns and holidays, including collecting volume projections and preparing capacity inputs.
• Coordinate with Opex, Workforce, and Warehouse teams to align operational requirements and pre-campaign KPIs.
• Act as a supporting point of contact between Commercial and Warehouse teams for activities that impact order load (flash sales, livestreams, campaigns).
• Track execution performance during campaign periods and escalate risks as needed.
• Support contingency planning and issue follow-up to ensure operational continuity during high-volume periods.

3. Executive Reporting & Process Improvement

• Prepare and update dashboards or reports to track operational health, forecast accuracy, and campaign results.
• Perform data validation and assist in translating findings into insights for operational improvement.
• Identify basic process gaps and support initiatives to enhance planning visibility and accuracy across the warehouse network.
• Execute other tasks or projects assigned by the line manager to support planning and operational objectives.
  

• Bachelor's degree in Industrial Engineering, Supply Chain, Operations Management, or a related field.
• 1-2 years of experience in warehouse operations, production planning, supply chain, or related roles (fresh graduates with strong analytical skills may be considered).
• Understanding of capacity planning, throughput concepts, and operational workflows is preferred.
• Proficient in Excel experience with Power BI or SQL is a plus.
• Strong communication and coordination skills.
• High ownership, attention to detail, and ability to work effectively in a fast-paced environment.