Officer, Customer Services

Job Purpose

The job holder is responsible for performing a variety of support functions including administrative activities, scheduling appointments and travel, responding to information requests, preparing reports as well as providing training and meeting support. The job holder is expected to understand the organizational structure, functions and responsibilities of all functional units within the Division and the organization so as to act as a valuable administrative support partner when working with others.

Key Accountabilities (1)

• Act as the first point of contact for internal and external queries.
• Manage calendars, schedule meetings, calls and other appointments.
• Organizes files and databases to enhance efficiency and productivity.
• Prepare documents for meetings and business trips.
• Monitor and inform on key information areas relating to policy changes and directives from key authorities within the organization.
• Prepare budget documentation and reporting within scope of authority and as advised by relevant stakeholders.
• Guide and control signatory requirements on documentation as required by various parties.
• Greet and direct visitors and new staff to the business unit, teams and leadership as appropriate.
• Execute duties in accordance with internal policies, regulations and processes established for the organization.
• Find ways to improve administrative processes and perform additional responsibilities as assigned
  
  

Key Accountabilities (2)

Key Accountabilities (3)

Key Relationships - Direct Manager
Head of Function; Sub - function Director

Key Relationships - Direct Reports
none

Key Relationships - Internal Stakeholders
Staff within the Division

Key Relationships - External Stakeholders
Partners providing professional services

Success Profile - Qualification and Experiences

• A Diploma certificate or higher in Finance, Banking, Economics, Business Administration, Management or a relevant discipline
• At least 3 years of experience in a similar role providing executive management support
• Strong organization skills and able to juggle multiple competing tasks / demands
• Able to work independently, exercise judgement and maintain confidentiality
• Proficient in MS Office (Powerpoint, Word, Excel, Outlook)
• Meticulous and pays attention to details