Key Account Executive

Company Description PrintPoss is a premier US-based Print-on-Demand (POD) and fulfillment manufacturer focused on high-margin, fast, and reliable services. With state-of-the-art fulfillment centers in Texas and California, PrintPoss delivers localized supply chain solutions that connect international innovation with U.S. consumer expectations. The company ensures high-speed delivery, rigorous quality control, and seamless fulfillment across the United States. PrintPoss specializes in high-demand product categories such as phone and AirPod cases while helping brands scale into trending hardware and lifestyle accessories. Its mission is to turn cross-border logistics into a competitive advantage for every partner it serves.

Role Description The Key Account Executive is a full-time, on-site role based in Ho Chi Minh City, Vietnam. This role is responsible for managing and growing strategic B2B accounts, particularly partners from Vietnam, China, and Indonesia, ensuring their POD and fulfillment needs are met with high service standards. The Key Account Executive will oversee day-to-day account management activities, including onboarding new clients, coordinating orders and shipments, tracking performance metrics, and resolving operational issues in collaboration with internal teams in the U.S. and Vietnam. The role includes developing account plans, identifying upsell and cross-sell opportunities, preparing business proposals, and maintaining regular communication with clients through meetings, calls, and reports. The Key Account Executive will also gather market feedback, support product innovation, and contribute to process improvements that enhance customer satisfaction and long-term partnerships.

Qualifications

• Strong account management and client relationship skills, including experience handling key or strategic B2B accounts.
• Sales, negotiation, and business development capabilities, with a track record of meeting or exceeding revenue and growth targets.
• Operational and logistics understanding, ideally within e-commerce, print-on-demand, manufacturing, or fulfillment environments.
• Excellent communication skills in English (written and spoken); proficiency in Vietnamese required, and additional Asian languages are an advantage.
• Analytical and problem-solving skills to interpret performance data, address issues, and propose practical solutions for clients.
• Ability to work collaboratively with cross-functional teams across regions and time zones, and to manage multiple projects simultaneously.
• Comfort with CRM systems, spreadsheets, and presentation tools for reporting, forecasting, and business reviews.
• Bachelor's degree in Business, Marketing, International Trade, or a related field, or equivalent practical experience.
• Prior experience in cross-border commerce, POD, or hardware/lifestyle accessories markets is highly beneficial.