Job Description

Job Summary:

We are looking for a proactive and knowledgeable Mid-level IT System Admin to ensure the smooth operation of our office infrastructure, workplace systems, and end-user environment. In this role, you will be responsible for providing reliable end-user support, managing IT equipment and inventory, and overseeing server room operations, network infrastructure, and security systems.

Key Responsibilities:

1. End-User Technical Support & Troubleshooting

Provide L1/L2 technical support for hardware, software, network, account, and system-related issues.
Troubleshoot and resolve technical issues in a timely manner, both onsite and remotely.
Log, manage, and update service tickets using ITSM tools, ensuring proper prioritization and follow-through to resolution.
Support employee onboarding and offboarding, including system access generation, email setup, and equipment provisioning.
Maintain clear, professional, and service-oriented communication with employees throughout the support process.

2. Office Network & IT Inventory Management

Set up, configure, maintain, and upgrade desktops, laptops, monitors, printers, and related accessories.
Track and maintain accurate IT asset inventory records (hardware allocation, software licenses, and decommissioning).
Assist with the evaluation and procurement of new IT hardware, accessories, and equipment.
Monitor and manage office network connectivity (Wi-Fi, LAN, VPN) to maintain seamless daily operations.

3. Server Room, Infrastructure & Security Oversight

Oversee and maintain the physical Server Room, including rack setup, cabling, and power backup (UPS) systems.
Monitor, maintain, and support core network infrastructure (switches, routers, firewalls, and access points).
Implement and enforce workplace IT security protocols, patch updates, setting configurations, and access permission controls.
Maintain technical documentation, network diagrams, and system troubleshooting guides.

Required Qualifications:

Experience: 3–5 years of hands-on experience in IT Support, Network Administration, or Desktop Support.
Proficiency in Windows/macOS, Microsoft 365, Active Directory/Entra ID, and workplace software applications.
Solid understanding of network fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs, and firewalls).
Experience with physical server room maintenance and infrastructure hardware.
Hands-on experience with ITSM ticketing tools and IT asset management systems.
Certifications: MCSA, CCNA, or equivalent industry certifications are strongly preferred.

Soft Skills:

Strong problem-solving and diagnostic capabilities.
Excellent interpersonal skills with a patient, customer-service mindset.
Conversational English to communicate effectively with international teams and stakeholders.