IT System Admin

Location: Phu Nhuan District, Ho Chi Minh City, Vietnam

Job Summary:

We are looking for a proactive and knowledgeable Mid-level IT System Admin to ensure the smooth operation of our office infrastructure, workplace systems, and end-user environment. In this role, you will be responsible for providing reliable end-user support, managing IT equipment and inventory, and overseeing server room operations, network infrastructure, and security systems.

Key Responsibilities:1. End-User Technical Support & Troubleshooting

• Provide L1/L2 technical support for hardware, software, network, account, and system-related issues.
• Troubleshoot and resolve technical issues in a timely manner, both onsite and remotely.
• Log, manage, and update service tickets using ITSM tools, ensuring proper prioritization and follow-through to resolution.
• Support employee onboarding and offboarding, including system access generation, email setup, and equipment provisioning.
• Maintain clear, professional, and service-oriented communication with employees throughout the support process.

2. Office Network & IT Inventory Management

• Set up, configure, maintain, and upgrade desktops, laptops, monitors, printers, and related accessories.
• Track and maintain accurate IT asset inventory records, including hardware allocation, software licenses, and decommissioning.
• Assist with the evaluation and procurement of new IT hardware, accessories, and equipment.
• Monitor and manage office network connectivity, including Wi-Fi, LAN, and VPN, to maintain seamless daily operations.

3. Server Room, Infrastructure & Security Oversight

• Oversee and maintain the physical Server Room, including rack setup, cabling, and power backup (UPS) systems.
• Monitor, maintain, and support core network infrastructure, including switches, routers, firewalls, and access points.
• Implement and enforce workplace IT security protocols, patch updates, system configurations, and access permission controls.
• Maintain technical documentation, network diagrams, and system troubleshooting guides.

Required Qualifications:Experience

• 3–5 years of hands-on experience in IT Support, Network Administration, or Desktop Support.

Technical Knowledge

• Proficiency in Windows/macOS, Microsoft 365, Active Directory/Entra ID, and workplace software applications.
• Solid understanding of network fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPNs, and firewalls.
• Experience with physical server room maintenance and infrastructure hardware.
• Hands-on experience with ITSM ticketing tools and IT asset management systems.

Certifications

• MCSA, CCNA, or equivalent industry certifications are strongly preferred.

Soft Skills

• Strong problem-solving and diagnostic capabilities.
• Excellent interpersonal skills with a patient, customer-service mindset.
• Conversational English to communicate effectively with international teams and stakeholders.