Company Description
PIXTA Inc. is a pioneering Japanese company in providing copyrighted photos, footage, illustrations, audios From the dream of building an innovative platform connecting talents from all over the world, Pixta Stock has been established since 2005: https://www.pixtastock.com/
Pixta Vietnam is a branch of Pixta.Inc group, established in Vietnam in May 2016, with the function of product development for Pixta corporation. With a huge data warehouse and complex system including over 100 million licensed photos, illustrations, and videos, adding about 30,000 new photos every day, 330 thousand photographers and over 12 billion user behaviors, Pixta Vietnam is always changing and improving, applying the most advanced features and keeping up with market trends.
What products are PIXTA.Inc and PIXTA VIETNAM developing
> Pixta Stock: https://www.pixtastock.com/
> OnDemand: https://od.pixta.jp/
> Fotowa: https://fotowa.com/
From 2021, Pixta Vietnam formed the Business Incubation Department which focuses on identifying the potential market and generating added values for existing and new customers. We have successfully launched 2 businesses with innovative solutions tailored to your specific needs.
> Pixta AI: https://www.pixta.ai/
> Potonow: https://potonow.vn/
We are looking for a proactive, empathetic, and detail-oriented Customer Support Executive to join our growing team. In this role, you will collaborate closely with the Operations and Product teams to deliver excellent customer experiences by handling inquiries, resolving issues, and providing timely assistance through multiple support channels. You will be the bridge between our customers and internal teams, ensuring feedback is captured and solutions are implemented effectively.
Role Description
- Respond promptly to customer inquiries via live chat, email, phone, and social media channels..
- Resolve customer issues effectively by providing accurate information, troubleshooting, and guiding users step-by-step.
- Handle complaints with empathy and professionalism, aiming to turn negative experiences into positive ones.
- Escalate complex cases to the appropriate internal teams (e.g., Product, Technical, or Operations) and follow up until resolution.
- Educate customers about product features, services, and updates in a simple, approachable way..
- Collect and relay feedback from customers to internal teams to help improve product and service quality.
Requirements
- Bachelors degree preferred, but not required if you have relevant customer service experience.
- 12 years in a customer-facing role (retail, call center, e-commerce, hospitality, or online customer service).
- Fresh graduates with strong communication and problem-solving skills are welcome.
- Comfortable using live chat, email, and phone support platforms.
- Basic knowledge of office tools (Google Workspace / Microsoft Office).
- Excellent verbal and written communication skills.
- Strong listening and empathy skills to build trust and reassure customers.
- Ability to simplify explanations for non-technical customers.
- Skilled at de-escalating frustrated customers and turning negative experiences into positive ones.
Nice to have
- Advanced English
- Experience in e-commerce, retail, SaaS, or consumer apps.
Benefits
Salary & Allowance
- Salary: 7,000,000 - 12,000,000 VND
- Performance review: twice per year & bonus up to 2 months salary end of year; quarterly award
- Lunch allowance (50.000 VND/day), free parking fee
- Full insurance & VNI extra health care card and family bonus based on company regulation
- 5 working days/week, remote 2 days/month, public holidays following Vietnams Labor Law
Career Growth
- Personal growth development in both technical and business/communication skills
- Opportunity to apply your talent attraction knowledge, learn new things and contribute your expertise for a well-known company in the technology field
- Be given the freedom to develop your working plans and grow as you want to be
- Become core members of the project, take whole responsibility for the project
- Dive deep into technologies, learn how tools truly work and contribute for a leading product company in Asian market
- Be given freedom to learn and complete tasks in your own way while still be supported by smart leader and colleagues
- Team rotation opportunity
Education and Award
- Team training, seminars, and useful documents are available
- Quarterly Awards for initiatives and achievements
Working Environment
- Young, transparent & initiative
- Internal Activities: Company trip, Team building, Health check-up, Code Camp,...
- Clubs: Table tennis, Coffee, Running,...
Job Location: Pixta VN, No 1 Phung Chi Kien, Ha Noi
Working time: Mon Fri; 8:30 am 5:30 pm
