Event Manager

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

This role is based in our Ha Phan Building office.

Role Overview

As a key member of the show management team, the Event Manager is responsible for executing tactics directly related to successful live or virtual events. This role requires high organizational skills, attention to detail, strong communication abilities, and a passion for delivering excellence to Informa Markets customers.

Key Responsibilities

Event Strategy and Design

• Support the development of event strategy and direction to enrich Informa Markets&apos value proposition
• Design event experiences that ensure high-level delivery supporting event strategy and customer needs
• Develop and improve customer experience, ensuring feedback is collected and incorporated
• Develop longer-term event design alongside Senior Event Manager using customer feedback and innovative approaches
• Build relationships with key customers and sales partners to understand market needs and trends
• Develop deep industry knowledge through personal relationships and market analysis

Operational Management

• Support Senior Event Manager in managing the Brand P&L, including successful delivery of complementary products like conferences and seminars
• Liaise with Sales, Marketing, and Operations teams to ensure all event elements align to create successful outcomes
• Negotiate with venues and suppliers in collaboration with Operations and Procurement for event-specific requirements
• Oversee the event floorplan managed by Sales Operations team, escalating strategic decisions when required
• Manage logistics, suppliers, venues, floorplans, and move-in/move-out processes
• Lead operations for major events with attention to detail and efficiency

Performance Metrics

• Event P&L performance (gross revenue, gross margin YoY, profit by event)
• Customer satisfaction metrics (loyalty, re-book percentage, NPS)
• New product launch success rate
• Brand eminence and customer engagement
• Market ranking and positioning
  
  

Education and Experience

• University Bachelor&aposs Degree / University of Applied Sciences qualification
• More than 3 years&apos management experience in a Brand/Product team with more than 8 years in a Brand/Product role with a multinational organization
• Significant experience in developing brand and sales strategies with strong sales acumen
• Strong experience in managing relationships with international customers across various regions and cultures
• Experience of reporting, budgeting/forecasting and associated processes and policies
• Experience with event logistics and show floor management

Leadership and Relationship Management

• Ability to act as an independent, inspirational leader with charisma and energy
• Ability to develop relationships at senior levels and support the management of and interaction with high value customer accounts
• Experience of building trusted internal relationships
• Ability to collaborate with multiple internal stakeholders and other functions to ensure successful implementation of a matrixed business model

Strategic and Tactical Skills

• Ability to define a sales strategy and supporting campaigns to execute against a set of targets
• Strong organizational abilities and attention to detail
• Tactical research abilities
• Problem-solving skills and ability to function as both strategist and fixer
• Ability to thrive in fast-paced environments

Communication and Customer Focus

• Strong communication and follow-through skills
• Excellent written and verbal communication skills
• Passion for delivering excellence to customers

Travel Requirements

• Required travel approximately 20-30%
  
  

We believe that great things happen when people connect face-to-face. That&aposs why we work in-person with each other, or with customers and partners. This position will be required to work in-person in the office five days a week.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Heres some of what you can expect when you join us. But dont just take our word for it see what our colleagues have to say at LifeAt.Informa.com.

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step, we encourage and support internal job moves
• Time out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• Strong wellbeing support through EAP assistance, mental health first aiders and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

At Informa, you&aposll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.