Dispute Agent - Returns and Refunds (RR)

Shopee

Vietnam

1-3 Years

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Posted 4 days ago
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Job Description

Job Description:

Oversee the inspection and quality checks of returned items, ensuring compliance with return policies and SOPs. Identify and escalate high-value or sensitive returns to the relevant teams
Develop and conduct training sessions for RR warehouse staff to ensure proficiency in returns processing, SOP compliance, and dispute handling. Implement refresher courses regularly to address policy updates
Handle and resolve disputes or escalation cases arising from return discrepancies. Liaise with customer service, business development, and external partners to investigate and address issues
Leverage data analytics to track return rates, identify trends, and recommend process improvements. Monitor key performance metrics and provide regular reports to management
Work closely with the RR Warehouse Operations Supervisor, warehouse teams, and cross-functional departments to streamline RR processes, reduce return/refund rates, and enhance customer satisfaction

Requirements:

Minimum 1 years of experience in operations. Background in warehouse operations, quality assurance, or returns and refunds management preferred
Minimally Diploma in Logistics, Supply Chain, Operations, or related fields
Good leadership and team management skills
Proficiency in warehouse management systems (WMS) and data analysis tools
Excellent problem-solving and decision-making capabilities
Strong communication skills for dispute resolution and stakeholder engagement
Experience in e-commerce, logistics, or returns processing environments. Familiarity with cross-border returns and dispute management is an advantage

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Nationality:

India

About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 128656581

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