Customer Support Specialist

Key Responsibilities

• Communicate directly with US customers via phone, email, Slack, WhatsApp, and other channels; handle requests related to quotes, bookings, tracking, deliveries, and operational issues.
• Understand customer needs and business context, then coordinate with other teams to resolve issues efficiently.
• Support recurring shipments for key customers based on lanes, schedules, and customer-specific requirements.
• Take ownership of complex or high-priority issues, make decisions independently, and manage escalations through resolution.
• Monitor recurring issues and identify opportunities to improve customer experience and operational processes.

Qualifications

• Fluent spoken English with the ability to understand native speakers over the phone and respond naturally and confidently without relying on scripts.
• Strong communication, active listening, problem-solving, and critical-thinking skills.
• Able to quickly understand customer needs, business processes, and operational workflows.
• Strong ownership and judgment; able to work independently, make decisions, and handle escalations.
• 3+ years of experience in customer support, customer service, operations, or a related role.
• Experience in logistics, transportation, freight, or other operational environments is a strong plus.
• Experience living or working in an English-speaking environment is highly preferred.
• Willing and able to work regular night shifts aligned with US business hours.

Monthly rate

• Up to $1100 based on experiences and skills.

Contact

• Please send resume to [Confidential Information]