Vexere l cng ty cng ngh vi s mnh cch mng ha ngnh du lch v vn ti ti Vit Nam. Chng ti tin phong trong vic chuyn i s ton din ngnh vn ti, pht trin a dng cc nn tng web v ng dng hin i. Vexere hin din trn tt c cc siu ng dng nh Grab, Momo, ZaloPay, v l nn tng t v xe lin tnh trc tuyn ln nht Vit Nam, phc v hng triu hnh khch trn hn 3.000 tuyn ng vi hn 1.000 nh xe t bnh dn n cao cp.
Vexere ang tm kim mt Team Lead Chm sc Khch hng c nng lc qun l v t duy h thng dn dt i ng CSKH h tr khch hng c nhn & i l t v. Bn s ng vai tr ch cht trong vic xy dng i nhm, ci tin quy trnh, ng dng cng ngh mi, v mang li tri nghim dch v nht qun, cht lng cao.
V tr ny ph hp vi nhng ng vin yu thch mi trng lm vic c nhng mc tiu th thch, v c t duy vn hnh kinh doanh linh hot, ch trng hiu qu/hiu sut.
1. Trch nhim:- Lp k hoch nhn s, tuyn dng, o to v pht trin i ng CSKH Platform.
- Qun l hot ng hng ngy ca team, m bo hiu qu cng vic v cht lng dch v.
- Phn tch phn hi khch hng v d liu vn hnh a ra sng kin ci tin tri nghim ngi dng & tng t l gi chn khch hng.
- Phi hp vi cc phng ban x l cc vn pht sinh v nng cao cht lng dch v.
- Xy dng/iu chnh quy trnh lm vic, hng dn nghip v, KPI, chm cng, v nh gi hiu sut nhn vin.
- Tham gia nghin cu v trin khai ng dng cng ngh mi (AI, phn mm h tr CSKH,) vo quy trnh chm sc khch hng.
- Bo co cng vic cho qun l cp trn v thc hin cc nhim v khc khi c phn cng.
- C th trc ca 8 ting/ ngy, mi tun 5,5 ngy bao gm cui tun v L Tt.
2. Yu cu:Bt buc:
- Tt nghip i hc bt k chuyn ngnh
- C ti thiu 23 nm kinh nghim trong lnh vc chm sc khch hng, trong t nht 1 nm v tr Team Lead hoc Supervisor.
- Giao tip v vit ting Anh tt
- K nng lng nghe, giao tip, thng lng v x l tnh hung tt.
- T duy logic, phn bin v k nng gii quyt vn .
- Nng lc qun l tri nghim khch hng (Retention Rate, CSAT)
- K nng phn tch, thit lp mc tiu, lp k hoch
- K nng training, coaching
- Nng lnh o, qun l i nhm hiu qu
- Kh nng qun l thi gian, qun l cng vic
- Kh nng nghin cu v ng dng cc cng c, cng ngh mi (v d: phn mm CSKH/qun l chat, AI h tr dch v).
- K nng xy dng quy trnh
- Thnh tho tin hc vn phng
im cng (khng bt buc nhng l li th):
- u tin ng vin c kinh nghim qun l dch v khch hng B2B hoc tng lm vic vi h thng i l
- C kh nng lm Product hoc kinh nghim c lin quan
- C kin thc v AI
3. Phc Li:- Mc lng cnh tranh hp dn
- Thng KPIs theo qu
- Nhn 100% lng trong thi gian th vic
- c review lng nh k 1 nm 2 ln
- Ch lm vic Hybrids: Online hoc ti vn phng
- L trnh thng tin r rng, ph hp vi nng lc, c c hi nh hng pht trin ln cc v tr ch cht
- Chnh sch gim gi v xe khch c bit cho nhn vin v ngi thn
- 12 ngy php/nm, c 3 nm c thm 1 ngy v c th quy i thnh tin
- Chnh sch khm sc khe tng qut nh k
- c tham gia BHYT, BHXH, BHTN theo quy nh ca php lut lao ng Vit Nam sau qu trnh th vic
- Mi trng lm vic tr trung, nng ng, ng i thn thin, ho ng v sn sng chia s, h tr nghip v
- c o to v chia s cc k nng thng thuyt, giao tip, qun l cng vic, lm vic vi con ngi, v cc kin thc v phn mm cng ngh.
- Cc hot ng gn kt: company trip, team building, tic cui nm, sinh nht,
- Cc ch i ng khc c trao i c th khi phng vn
bit thm thng tin v cng vic, vui lng lin h Phng Nhn s:- Gi CV ca bn n email: [Confidential Information], tiu : H tn v tr ng tuyn
- S in thoi/ Zalo: 0989 03 6781 Mr. ng Khoa
- Vn phng lm vic ti HCM:Lu 2 CirCO Hong Diu Ta nh H3, 384 Hong Diu, Phng Khnh Hi, TPHCM. (Qun 4 c)
- Thi gian lm vic vn phng: T th 2 n th 6 v sng th 7.
