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Vexere.com - Vietnam's largest online bus ticketing platform

Customer Service Team Lead (Hybrid Working)

Early Applicant
  • Posted a month ago
  • Be among the first 10 applicants

Job Description

Vexere l cng ty cng ngh vi s mnh cch mng ha ngnh du lch v vn ti ti Vit Nam. Chng ti tin phong trong vic chuyn i s ton din ngnh vn ti, pht trin a dng cc nn tng web v ng dng hin i. Vexere hin din trn tt c cc siu ng dng nh Grab, Momo, ZaloPay, v l nn tng t v xe lin tnh trc tuyn ln nht Vit Nam, phc v hng triu hnh khch trn hn 3.000 tuyn ng vi hn 1.000 nh xe t bnh dn n cao cp.

y l v tr Team Lead ph trch nhm t vn dch v thu xe ti Vexere mng dch v ang tng trng mnh v ng vai tr chin lc trong mc tiu m rng th phn v a dng ha sn phm. Bn s chu trch nhim xy dng v vn hnh i ng t vn nhm m bo t cc ch tiu kinh doanh, nng cao tri nghim khch hng, cng nh lin tc ci tin quy trnh vn hnh ti u hiu sut lm vic.

V tr ny ph hp vi nhng ng vin yu thch mi trng lm vic c nhng mc tiu th thch, v c t duy vn hnh kinh doanh linh hot, ch trng hiu qu/hiu sut.

V i ng bn s tham gia:

Bn s ng hnh cng mt nhm ng nghiptr trung, nng ng, ang trong qu trnh xy dng v pht trin knh bn dch v thu xe theo hng chuyn nghip v quy m hn. Team c tinh thn h tr nhau cao, sn sng chia s, hc hi v th nhng ci mi. Vn ha lm vic cao s ch ng, phn bin tch cc v tinh thn cu tin.

Trch nhim:
  • Lp k hoch s lng nhn s, phng vn, nh gi, tuyn dng ng vin
  • Xp lch, chm cng, tnh chuyn cn
  • Tm hiu, phn tch, xut phng n, k hoch tng hiu sut lm vic ca team
  • Lp k hoch, t mc tiu v trin khai thc hin cc phng n nhm t KPI doanh thu
  • Thc thi cc phng n nhm m bo s hi lng ca khch hng
  • Xy dng/iu chnh quy trnh, ti liu lm vic
  • Gim st, kim tra, nhc nh, o to, coaching nhm m bo cht lng cng vic ca thnh vin
  • Cc cng vic khc theo s phn cng ca Qun l

Yu cu:Bt buc:
  • Tt nghip i hc bt k chuyn ngnh
  • C t nht2 nm kinh nghimtrong lnh vc telesales, chm sc khch hng, hoc vn hnh
  • C t nht1 nm kinh nghim v tr Team Leader hoc qun l nhm
  • K nng giao tip, gii quyt vn v t duy phn bin tt
  • Kh nng qun l, hun luyn v pht trin i nhm
  • C t duy hng n kt qu, yu thch lm vic vi KPIs
  • Quen thuc vi vic xy dng/duy tr quy trnh lm vic
  • Bit cch qun l thi gian, a nhim hiu qu
  • S dng tt Microsoft Office (Excel, Word)

im cng (khng bt buc nhng l li th):
  • Giao tip ting Anh c bn
  • Tng lm vic cc v tr lin quan n sn phm hoc tng phi hp vi team sn phm
  • C hiu bit c bn hoc hng th vi vic ng dng AI vo quy trnh vn hnh/bn hng

Phc Li:
  • Mc lng cnh tranh hp dn
  • Thng KPIs theo qu
  • Nhn 100% lng trong thi gian th vic
  • c review lng nh k 1 nm 2 ln
  • Ch lm vic Hybrids: Online hoc ti vn phng
  • L trnh thng tin r rng, ph hp vi nng lc, c c hi nh hng pht trin ln cc v tr ch cht
  • Chnh sch gim gi v xe khch c bit cho nhn vin v ngi thn
  • 12 ngy php/nm, c 3 nm c thm 1 ngy v c th quy i thnh tin
  • Chnh sch khm sc khe tng qut nh k
  • c tham gia BHYT, BHXH, BHTN theo quy nh ca php lut lao ng Vit Nam sau qu trnh th vic
  • Mi trng lm vic tr trung, nng ng, ng i thn thin, ho ng v sn sng chia s, h tr nghip v
  • c o to v chia s cc k nng thng thuyt, giao tip, qun l cng vic, lm vic vi con ngi, v cc kin thc v phn mm cng ngh.
  • Cc hot ng gn kt: company trip, team building, tic cui nm, sinh nht,
  • Cc ch i ng khc c trao i c th khi phng vn

bit thm thng tin v cng vic, vui lng lin h B phn Nhn s:
  • Gi CV ca bn n email: [Confidential Information], with title: Fullname v tr ng tuyn
  • S in thoi/ Zalo: 039 555 54 86 (Mr. Hoi Nhn)
  • Vn phng lm vic ti HCM:Lu 2 CirCO Hong Diu Ta nh H3, 384 Hong Diu, Phng Khnh Hi, TPHCM

More Info

Date Posted: 20/08/2025

Job ID: 124268973

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Last Updated: 18-09-2025 04:03:17 PM
Home Jobs in Ho Chi Minh Customer Service Team Lead (Hybrid Working)