Customer Service Team Lead

I. M T CNG VIC

- Gim st v h tr ton b hot ng ca nhm nhn vin thuc phm vi qun l; m bo t l kt ni v cht lng cc cuc t vn ca nhn vin;

-Sp xp v qun l ca trc, lich lm vic, lch ngh php ca nhn vin thuc phm vi qun l;

-m bo tt c nhn vin trong team qun l thc hin cng vic ng vi cc quy trnh/quy nh c ban hnh;

-H tr o to, ti o to, hun luyn nhn vin trong team thc hin cng vic c hiu qu v t nhng ch tiu KPIs ban hnh. H tr/gii quyt cc vn pht sinh c lin quan n khch hng, lin quan n hot ng hot ng ca team m nhn vin khng th x l trong phm vi trch nhim ca h;

-Gim st nhn vin trong team, thc hin t vn khch hng theo ng kch bn/ti liu o to ca b phn tng i;

-Phi hp vi b phn o to trong cc t o to nhn vin mi;

-Phi hp vi cc b phn khc (TVYK, HTKD, K thut, i tc, H thng, Marketing) gii quyt v phn hi cc vn c lin quan n khch hng mt cch nhanh chng theo thi gian quy nh;

II. YU CU

-Tt nghip trung cp tr ln;

-C t nht 2 nm kinh nghim v tr tng ng;

III. CH

Lng tha thun (14TR-17TR + KPI 500K-3TR)

Ph cp cm tra: 650.000/ thng

IV. THI GIAN LM VIC

Gi lm vic: xoay ca trong khung gi 6h 22h (8h/ca);

Ngy lm vic: Th 2 Ch nht (ngh 1 ngy bt k).

V. A CH LM VIC

148 Hong Hoa Thm, P12, Tn Bnh, HCM