Customer Service & Sales Executive (Container Logistics)

MEDLOG is an independent inland transportation and logistics provider, present in over 80 countries with more than 15,000 employees. MEDLOG offers door-to-door tailored solutions as well as large off-dock storage facilities to an ever-growing customer base. The company invests in its own assets, such as inland logistics platforms, warehouses, trucks, locomotives and barges, facilitating logistics efficiency for our customers. MEDLOG's experts prioritize a combination of the human touch and digitalization, enabling the transportation of goods with integrity. MEDLOG is a growing cargo business of MSC Mediterranean Shipping Company, the world's largest container carrier.

Following its expansion, Medlog Vietnam Holding (MVH) is looking for a Customer Service & Sale Executive to support the commercial performance of our logistics and transportation operations. This role is responsible for managing and growing customer relationships while generating new business opportunities for ICD, container depot, M&R, transportation and related logistics services. The position acts as a key link between customers, commercial teams and operations, ensuring demanding customers receive fast, reliable and professional service while identifying opportunities to increase volume, revenue and customer retention. The position is based in Ho Chi Minh City, Vietnam and the successful candidate will report to the Commercial & Development Director of Medlog Vietnam Holding.

Key Responsibilities

Customer Relationship Management

• Act as the key contact for assigned customers, including shipping lines, freight forwarders, and logistics partners.
• Build strong relationships with key decision-makers and understand their operational and commercial requirements.
• Proactively follow up on customer issues, complaints and service requests and ensure timely resolution.
• Maintain high customer satisfaction and develop long-term partnerships.

Sales & Business Development

• Identify and develop new business opportunities for ICD, depot, empty container, M&R, trucking, and other logistics services.
• Prepare sales proposals, quotations and commercial presentations and actively follow through to business conversion.
• Negotiate with customers within approved commercial guidelines to secure profitable business.
• Achieve agreed sales, revenue, volume and customer acquisition targets.

Logistics Solution & Project Support

• Understand customer cargo flows, container volumes, trade lanes and operational requirements.
• Work with Operations, Transport, Depot, M&R and other functions to design practical and competitive logistics solutions.
• Support the development of new ICD/depot projects, customer onboarding and service implementation.
• Identify opportunities to improve service efficiency, reduce customer costs and increase operational value.

Customer Service & Service Recovery

• Monitor customer requirements and service performance to ensure commitments are delivered.
• Coordinate internally to resolve operational disruptions, billing issues, container release/return issues and other customer concerns.
• Handle demanding or strategic customers professionally, balancing customer expectations with operational and commercial realities.
• Turn service problems into opportunities to strengthen customer relationships.

Commercial & Market Intelligence

• Monitor competitors, depot capacity, market pricing, customer movements and logistics trends.
• Provide market feedback and recommendations for pricing, service development and business strategy.
• Maintain accurate customer, quotation, pipeline and sales activity records.
• Prepare regular sales and customer reports for management.

Other tasks assigned by Management.

Key Stakeholders & Interface

• Commercial & Development Director of MVH
• Local Management team
• Internal Employees in all Medlog Vietnam entities
• External: clients, vendors and JV partners

Key Experience & Qualifications

Education & Experience:

• Bachelor's degree in business, Logistics, Supply Chain, or related field.
• 1-3 years of commercial experience in logistics, transport, freight forwarding, or supply chain management.
• Understanding of depot/ICD operations, trucking and container logistics.
• Experience in a multi-national and multi-cultural environment.

Skills & Competencies:

• Strong understanding of logistics operations and commercial drivers.
• Excellent negotiation, communication, and presentation skills.
• Analytical mindset with the ability to interpret data and make sound business decisions.
• Good at Microsoft Office and commercial software.
• Good English written & verbal communication skills.
• Ability to communicate in Chinese is a plus.
• Strong interpersonal skills, good teamwork spirit, and proactive attitude
• Dynamic and able to adapt to a fast-paced environment.

Work Location:

Ho Chi Minh City (with regular travel and work in operational sites including Binh Duong, Dong Nai & other locations)

Remark : This is a local employment on local terms & conditions only. Only local candidates with local right of abode in Vietnam will be considered for this position.