Customer Service Representative

Are you passionate about skincare, beauty, and consumer care We are looking for customer-centric talents to join our team in Ho Chi Minh City supporting a world-leading, iconic Global Beauty & Personal Care brand!

What You Will Do

• Handle omnichannel customer inquiries (phone, email, live chat, and social messaging) with professionalism and warmth.
• Assist beauty consumers with product advice, ingredient inquiries, order updates, returns, and usage guidelines.
• Address and resolve consumer feedback, product-related concerns, and escalations according to brand standards.
• Accurately log case notes and customer details in internal CRM systems.
• Achieve quality, productivity, and customer satisfaction targets while upholding the prestige of a world-class beauty portfolio.

Who We Are Looking For

• Language Proficiency: English proficiency (B1 – B2 level).
• Experience: Minimum 1 year of experience in Customer Service, Call Center, Contact Center, or BPO (experience in Beauty, Cosmetics, Skincare, Retail, or E-commerce is a distinct advantage).
• Passion: Genuine interest in beauty, cosmetics, personal care, and skincare routines.
• Skills: Excellent communication, active listening, and solution-driven problem-solving capabilities.
• Location: Based in or willing to work on-site in Ho Chi Minh City.

What We Offer

• Competitive basic salary plus performance-based monthly incentives.
• Full statutory insurance coverage (Social, Health, and Unemployment Insurance).
• In-depth onboarding, continuous beauty product training, and coaching.
• A vibrant, diverse workplace with clear opportunities for internal career growth.
• Engaging employee activities and annual leave entitlements.