HLS Group Vietnam office was found in Year 2008, our experienced team is committed to providing sophisticated and professional services to our customers. We are MOT licensed NVOCC, we focus on international freight forwarding including Sea freight (FCL & LCL), Air freight for both Import and Export. We also well developed Latin America, Europe, Australia, Middle East, and Southeast Asia markets, the wide range of our service network is helping our customers to grow their business worldwide. You can view below link for our website: https://www.hlsholding.com/
Join in our Group you will have an opportunity to have a great working environment where all member cooperate, teamwork and develop together.
APPLICATION:
Please send your updated English CV to email: [Confidential Information] or [HIDDEN TEXT]
KEY RESPONSIBILITIES:
Operational Oversight:
- Check space and pricing based on the nature of the cargo and Customer/ Customer/ Agents requirements to offer the best options available.
- Send schedules, cargo information, and freight charges to Customer/ Agents and seek alternative options if initial offers are not accepted.
- Proceed with booking and slot reservation upon receiving confirmation from Customer/ Agents.
- Monitor and update shipment information with factories and inform Customer/ Agents of any changes such as PO number, ship date, weight, free time, pricing, GOH setup, etc.
- Track and update shipment information to system in time and ensure accurate data entry for subsequent departments.
- Closely follow up Customer shippings plan to minimize cancellation & utilize companys space.
Shipment Monitoring:
- Verify shipment plans with shippers 3 4 days before the closing time to avoid shortfall bookings.
- Ensure accurate information on SI/sales memos is provided to the operations department 2 days before the SI cut off.
- Resolve any issues that arise to ensure customer satisfaction.
Customer Support:
- Provide outstanding customer service to clients, addressing inquiries and providing timely solutions.
- Handle and resolve any issues or escalations from customers.
- Maintain strong relationships with key accounts and ensure their needs are met.
Management tasks:
- Manage team 20+
- Cover company all type of lanes.
- Ensure team members are working efficiently and accurately.
- Conduct regular performance reviews and provide feedback to team members.
- Develop and implement training programs for new and existing staff.
- Co-manage allocation, mission & reporting allocations usage by accounts to the upper level & global team.
- Collaborate and support other departments to ensure smooth operations.
Additional Responsibilities:
- Perform other tasks and projects as assigned by the Directors or upper level.
REQUIREMENT
Educational Background:
- Bachelor&aposs degree in foreign trade, international economics, maritime transport, or related fields.
Experience:
- Minimum of 5 years of experience in a similar role within the forwarding, shipping, or logistics industry.
- Expert in Cargowise, ERP or related platform in Logistics industry.
- Deeply knowledge in TP trade is advantage.
Language Skills:
- Proficiency in English (listening, speaking, reading, and writing).
Skills and Abilities:
- Strong leadership and team management skills.
- Excellent at problem solving, communication, negotiation & presentation skills
- Good at stakeholder management.
- High level of responsibility and ability to work under pressure.
- Service minded, detail oriented, hard working, and positive thinking.
BENEFITS
- Salary & allowance: Competitive
- SHU Insurance: 100% gross salary
- Sick leave: 2 days/ month
- Health checkup: 1 time/ year
- Others will share on the interview meeting
