Customer Service Manager - Airfreight

Responsibilities

• Manage customer service, SOPs, reports, systems, and documentation.
• Ensure nominated and coload shipments meet commercial and charter flight schedules.
• Develop new routes
• Provide market intelligence and updates to management.
• Maximize business opportunities with tailored, profitable client solutions.
• Prepare forecasts for KA/SME accounts.
• Develop vendors (trucking, customs, terminal providers) and negotiate rates.
• Manage warehouse/terminal operations, ensuring compliance and control.
• Implement security and escort procedures for key electronics accounts

Qualifications

• Bachelor&aposs degree
• Minimum 7+ years experience in similar role, with strong expertise in air freight operations.
• Familiarity with handling high-value electronics cargo or global key accounts security requirements.
• Excellent communication skills in English
• Leadership ability to manage cross-functional teams and coordinate with top management.