About Faraday
Faraday is a leading global fabless ASIC and IP provider with over 30 years of experience in the semiconductor industry. As we expand our Vietnam operations and establish our Can Tho site, were seeking passionate talents to build a world-class design center. Join us to innovate at scale, work with cutting-edge technologies, and contribute to the digital future.
Job Summary
As the IT Service Manager, you will be the technical and operational lead for all IT support services at the Can Tho site. You will manage local IT operations, oversee end-user support, coordinate with the regional IT team, and ensure a secure and productive IT environment for engineers and business users. Youll help lay the foundation for long-term IT infrastructure for Faraday in Can Tho.
Key Responsibilities
Site IT Operations
- Lead daily IT support operations, ensuring timely resolution of hardware, software, network, and system issues.
- Monitor system health, security, and uptime for office network, engineering labs, and user devices.
- Manage IT service requests and incidents via ticketing systems.
- Maintain IT inventory, assets, licenses, and documentation.
Infrastructure & Security
- Oversee the setup and maintenance of network equipment (switches, routers, firewalls) and security protocols.
- Ensure adherence to Faradays IT security policies, backup procedures, and access control measures.
- Propose improvements to enhance system performance and security.
Project & Rollout Support
- Participate in IT infrastructure build-out for Can Tho site expansion.
- Support deployment of new systems, upgrades, and tools.
Qualifications & Requirements
- Bachelors degree in Information Technology, Computer Science, or a related field.
- 510 years of experience in IT support
- Strong hands-on experience with Windows, Linux, VDI, network setup, and troubleshooting.
- Familiarity with security best practices, backup solutions, and endpoint protection.
- Experience supporting engineering teams or technical users is a plus.
- Excellent communication and problem-solving skills.
- Strong ownership mindset, adaptability, and can-do attitude in a fast-paced startup-like environment.
- Good written and spoken English.
Why Join Faraday Can Tho
- Be a founding member of a world-class engineering site.
- Work in a dynamic, innovation-driven semiconductor environment.
- Join a culture that values growth, ownership, and collaboration.
- Enjoy competitive compensation and continuous development opportunities.
