Operations Manager I

Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary brands. Together these enable us to; relocate peoples lives and possessions, help companies move teams to new locations near and far and help them manage their workspaces. We also transport, store and install precious art collections and keep company data and records safe, yet accessible.

We oversee a wide-ranging CSR program which supports local and global charities, actively champions employee wellbeing and continually seeks to reduce our environmental footprint. We are also proud of our diverse and inclusive culture. This provides all our employees with a sense of belonging which allows them to reach their full potential.

Discover Crown. www.crownworldwide.com

Job Title: Operations Manager

Location: HCMC

Reports To: Country Manager, Vietnam

Position Overview

As Operations Manager for Crown Worldwide Group, you will be responsible for managing end-to-end warehouse and logistics operations related to the receipt, secure storage, handling, and movement of goods. This role ensures operational excellence, compliance with industry standards, and delivery of outstanding service quality in line with Crowns global standards and core values.

Key Responsibilities

1. Storage Operations

Oversee the warehouse facility layout to optimize space utilization and workflow efficiency across the business units

Ensure safe and compliant handling of items throughout storage, retrieval, and transportation

Monitor and control inventory records within the warehouse management system (WMS) and ensure accuracy of documentation

2. Process & Service Delivery Management

Collaborate with Origin and Destination Services teams to ensure timely and secure movements

Oversee workflow systems for inbound/outbound shipments to meet agreed timelines

Implement and maintain SOPs (Standard Operating Procedures) aligned with Crowns operational guidelines

3. Materials & Asset Management

Manage reusable packaging materials, security boxes, pallets, and digital scanning tools

Maintain proper disposal systems for outdated or damaged physical assets in accordance with company protocols and legal requirements

Support warehouse readiness for peak volumes and scheduled audits

4. People Leadership & Staff Supervision

Plan and oversee staffing schedules across inbound, outbound, shredding, scanning, and retrieval operations

Conduct training and development for warehouse staff to ensure adherence to company policies and legal compliance

Promote a safety-first culture and champion teamwork, accountability, and continuous learning

5. Compliance, Risk & Sustainability

Ensure ongoing compliance with ISO standards, Data Privacy (e.g., GDPR, local equivalents), and Occupational Safety & Health (OSH) regulations

Investigate operational incidents and implement preventative safety measures

Support Crowns sustainability and CSR initiatives through resource management and ethical disposal practices

Maintain audit-readiness and contribute to the renewal of necessary certifications

6. Innovation & Continuous Improvement

Work with senior leadership to identify opportunities for process enhancement and automation (e.g., scanning workflows, system integration)

Ensure proactive reporting of equipment issues, warehouse conditions, and infrastructure maintenance needs

Uphold a customer-centric mindset by aligning operational execution with client needs and service excellence

Core Competencies

Strategic thinking and resource planning

Strong interpersonal and stakeholder engagement skills

Proactive problem-solving with exceptional attention to detail

Proficiency in warehouse systems and Microsoft Office (Word, Excel)

Deep understanding of records management practices and confidentiality protocols

Cross-cultural communication and adaptability in a global work environment

Qualifications

Bachelors degree in Logistics, Supply Chain, Business Administration or related field (preferred)

7 10 years of experience in a similar position within warehouse, logistics, or records management operations

Experience in 3PL and 4PL

Experience managing teams in document storage or information management sectors preferred

Familiarity with ISO 9001, ISO 27001, and OHS regulatory frameworks

Fluent in English and Vietnamese

Why Join Crown Worldwide

At Crown Worldwide, we pride ourselves on our commitment to excellence and our supportive work environment. You will play a critical role in driving our operational efficiency and client satisfaction, ensuring our contract management processes remain robust and reliable. Join us and be part of a dynamic team dedicated to delivering outstanding service and value.

What We Offer

Work in international environment supporting clients from all over APAC, work with colleagues from multiple countries on daily basis.

Competitive salary along with a performance bonus scheme.

13th Month Salary & Full Insurance: Including compulsory insurance fully covered by the company.

Leave Policies: 15 days of paid leave, an additional birthday leave, statutory holidays, extra company holidays and exclusive leave policies for senior employees.

Healthcare Package: Comprehensive health insurance covering 24/24 accident insurance, hospitalization, surgery, outpatient care, dental services and annual health examinations.

Training Opportunities: Access to online courses and on-the-job training programs.

Office Perks: Tea breaks with fruits and drinks served.

Employee Gifts: Trade Union presents for staff events like birthdays, Women&aposs Day (8/3), Weddings, Childbirth, and Tet Holidays.

Team Spirit: Annual year-end gala dinner. CSR, ED&I, Work-life balance initiatives.

Working Hours: Monday to Friday | 08:00 AM 05:30 PM.

Call To Action

If all above mentioned sounds interesting and motivating for you (and you have a suitable profile) we are looking forward to receiving your updated CV and discussing your career!

Company Values

At Crown we pride ourselves with the quality we deliver and values we stand by.

• We are CARING about people and their experience
• Always DETERMINED to do our best and to always keep improving
• We are genuinely THERE when our customers and colleagues need us
• We encourage the SHARING of knowledge amongst each other
• We continuously remain OPEN-MINDED to stay innovative

Equal Employment Opportunity

Crown is an equal opportunities employer. We are committed to providing equal employment opportunities to all qualified individuals without regard to race, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, gender orientation, gender identity, military/veteran status, or any other characteristic protected by law. Crown welcomes applications from all suitably qualified candidates eligible to live and work in the designated geographical region. We are committed to diversity, and to employee well-being, engagement and development.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.