Customer Service Executive

Reporting to:Customer Service Manager

I. Company Overview

Dayoneis the company ofGot It(2015) andScan It(2023) andDayonehas joined hands with SEA's Loyalty leader to launch a new Loyalty platformBuzz It(2024).

Established in 2015,Got Itis the original, largest, and most trusted digital voucher, loyalty, and gifting solutions platform in Vietnam. Got It distributes well over one million vouchers monthly on behalf of its thousands of clients. Digitalizing gift solutions to meet diverse needs: attractive campaigns, partner gifts, agent compensation, client acquisition, promotional gifts, employee care, etc.

Scan Itbrings OCR and EKYC technology to the forefront of branding and marketing, enabling clients to promote and grow their customer base, manage their loyalty platforms, and drive sales.Scan It makes consumer shopping rewarding and fun, whilst growing customer loyalty.

Buzz Itis a comprehensive loyalty platform with customization capabilities to meet diverse needs of businesses. Buzz It brings an end-to-end solution from developing the front end, building specific loyalty programs, to integrating systems and delivering Got It gifts and Scan It campaigns.

AtDayone, we offer more than just an internship; we provide a platform for growth, where you will gain hands-on experience in a fast-paced, dynamic environment. As an intern,you'llhave the chance to work with industry leaders, develop your skills, and contribute to meaningful projects that make an impact. Ifyou'repassionate, eager to learn, and ready to take on challenges, we want you on our team. Apply now and start your journey with us today!

II. What you need to do

Support:

• Receive information & support Customer/Merchant via multi channels Hotline,Fanpage, Email,...
• Survey Customer satisfaction, and collect customer feedback on our service and brand.
• Random check the store to ensure the knowledge and services of the store about Got It.
• Otherteamsupport inMerchant's events.

Training:

• Plan and execute training for merchants CS Team based on the company's requirements.
• Plan and execute training for the CS team based on the company'srequirements.

III. What you should have

• At least 2+ years of experience in relevant positions, preferably inHotline/Call Center.
• Proactive, positive, and patient.
• Good verbal and written Englishisa plus.
• Good inOffice software.
• Can work under great pressure.
• Willing to work on shift (between 7:30 amto 11 pm).

IV. Whyyou'lllove working here

At Got It, we invest in people who grow with us and foster a culture that values both personal and professional development.

• Opportunities to learn and grow through internal training, rotation, and career advancement.
• ESOP program grow together and share in the company's achievements.
• Comprehensive healthcare with Bao Viet and full statutory benefits.
• Full gross salary during probation.
• Annual salary review based on performance.