WhaleLO Luggage Storage l chui dch v gi hnh l u tin v ln nht ti Vit Nam, kt ni du khch c nhu cu gi hnh l vi cc khch sn c th h tr gi . Cc khch sn i tc c th tn dng c s vt cht v ngun lc sn c tng thm thu nhp mt cch hp php v thun tin nh vo WhaleLO.
Website: www.whalelo.net
Video gii thiu chi tit: https://youtu.be/li959pJ6d6k
Bn s l cu ni gia khch du lch quc t v khch sn i tc ca WhaleLO. Cng vic bao gm:
Chm sc khch hng cui (traveler):
- Tr li hotline, email, tin nhn trn website & social networks (Facebook, Instagram, WhatsApp).
- H tr khch trong vic t ch, thay i, hy dch v.
- Gii p thc mc v quy trnh gi/nhn hnh l.
Chm sc & h tr i tc khch sn:
- Gii p cc cu hi lin quan n chnh sch, quy trnh x l n hng.
- H tr trong qu trnh tip nhn, qun l v giao tr hnh l cho khch du lch.
Qun l tri nghim & thng hiu:
- Theo di, phn hi cc nh gi (review) ca khch hng trn Google Maps, TripAdvisor, website WhaleLO v cc knh khc.
- Ghi nhn phn hi t khch hng v i tc, xut ci tin quy trnh & dch v.
iu phi & vn hnh c bn:
- Phi hp vi i ng ni b x l cc s c pht sinh.
- m bo tri nghim lin mch t khu t dch v n khi khch nhn li hnh l.
Yu cu cng vic
- C kinh nghim ti thiu 1 nm trong lnh vc Customer Service / Customer Experience / Operation / Hospitality (u tin tng lm ngnh du lch khch sn).
- K nng giao tip ting Anh tt (bt buc, v khch hng 100% l quc t).
- K nng giao tip r rng, thn thin, x l tnh hung linh hot.
- Kin nhn, t m, tinh thn trch nhim cao.
- u tin ng vin quen thuc vi cc nn tng social, OTA (Booking.com, Agoda, Airbnb, TripAdvisor).
Quyn li
- Mc lng cnh tranh theo nng lc + thng da trn hiu qu cng vic.
- Mi trng startup nng ng, c hi pht trin cng d n m rng ton cu.
- C hi tip xc trc tip vi khch du lch quc t v khch sn, rn luyn k nng giao tip & qun tr tri nghim khch hng.
- c o to, hng dn chi tit v sn phm v quy trnh lm vic.
a im: H Ni (Full-time)
Hnh thc lm vic: Hybrid
